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- Tasks: Lead the Customer Service Team and manage transport bookings.
- Company: A top shipping and freight forwarding business with a focus on Scandinavia and Europe.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in logistics, strong organisational skills, and a customer-focused mindset.
- Other info: Fast-paced environment with opportunities to learn and grow within the team.
The predicted salary is between 36000 - 60000 £ per year.
The company is a leading shipping and freight forwarding business, specialising in direct services to Scandinavia, as well as mainland Europe. They offer competitive, flexible and customised transport and logistics solutions for land, sea and air, and are currently looking for a dynamic individual to join their team.
Role description:
- Take day to day lead of the Bookings/Customer Service Team
- Be the contact point for our customers' transport bookings and help them with any information that they require
- Take bookings and create in the internal software
- Liaise with transport and export planners
Hours of work: Monday - Friday 0830-1700hrs
Person specification:
- Previous experience in a Logistics/Freight environment is essential
- A confident and approachable person
- A high level of organisation and attention to detail
- Customer focussed with the determination and willingness to deliver an excellent level of service
- Good decision-making skills, ability to evaluate, prioritise and plan while responding to quickly changing workloads
- A methodical, logical approach with good problem-solving abilities, able to work on their own initiative within a time critical setting and as part of a team
- IT literate
- A willingness to learn other roles in the team to build on personal experience
Senior Customer Services Coordinator in Grimsby employer: E L Recruitment Solutions Limited
Contact Detail:
E L Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Coordinator in Grimsby
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Attend events, join online forums, or connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in customer service and logistics. Show them you’re the dynamic individual they’re looking for!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Customer Services Coordinator role. Plus, applying directly shows your interest in being part of our team!
We think you need these skills to ace Senior Customer Services Coordinator in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Services Coordinator. Highlight your experience in logistics and customer service, and don’t forget to mention any specific software you’ve used that’s relevant to the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention your problem-solving skills and how you handle changing workloads with ease.
Showcase Your Customer Focus: In both your CV and cover letter, emphasise your customer service experience. Share examples of how you've gone above and beyond to deliver excellent service, as this is key for us at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at E L Recruitment Solutions Limited
✨Know Your Logistics
Make sure you brush up on your knowledge of the logistics and freight forwarding industry. Understand the basics of transport modes, customs regulations, and how the company operates in Scandinavia and mainland Europe. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your customer-focused mindset and problem-solving abilities.
✨Be Organised and Detail-Oriented
Since the role requires a high level of organisation, come prepared with a structured approach to your interview. Bring a notebook with key points you want to discuss and any questions you have. This will reflect your attention to detail and organisational skills.
✨Demonstrate Team Spirit
The company values teamwork, so be ready to talk about your experiences working in a team environment. Share how you’ve collaborated with others to achieve goals and how you can contribute to the team dynamic at the company.
