Interim Senior Manager, Operations in London

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About The Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi‐brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys, Naturium, high‐performance, biocompatible, clinically‐effective and accessible skin care, and our newest brand, rhode, a line of curated skincare essentials, formulated for a variety of skin types and needs with high performance ingredients; it's a daily routine that nourishes your skin barrier over time. In our Fiscal year 25, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 26 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total‐compensation philosophy offers every full‐time new hire competitive pay and benefits, bonus eligibility (200% of target over the last six fiscal years), equity, flexible time off, year‐round half‐day Fridays, and a hybrid 3‐day in‐office, 2‐day at‐home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Position Summary

The Senior Manager, Operations is responsible for managing and coordinating all order and project fulfillment for international customers (all excluding North America). This includes ensuring effective execution of promotional vehicles, new innovation, and on‐going business. The person will ensure that service levels, costs, and inventory levels are balanced and meet the corporate objectives. Heavy emphasis will be on managing customer operations and ensuring 3rd‐party distribution providers meet their service level agreements for fill rates, order lead times, and project execution. Additional emphasis will also be on influencing and bringing clarity to demand forecasts and ensuring supply plans will meet forecasted demand.

Responsibilities

• Serve as the daily single point of contact (SPOC) for operations (distribution and logistics) for the international business ensuring prioritized order fulfillment, project execution, timely Purchase Order inbounding, and inventory accuracy for all e.l.f. brands.
• Manage and communicate with Sales team and customers any existing or potential business risk to service or quality. Work closely with Demand and Supply planning team on addressing drivers of supply/demand imbalances in order to reduce service risks and ensure recovery.
• Manage relationships with third party distribution providers in EU ensuring they meet service level agreements, order fill rates, project execution. Additionally ensure 3rd parties have visibility to forward‐looking business needs including customer forecasts, promotion activity, item master data, innovation pipeline.
• Conduct weekly internal meetings with sales, Order management, 3rd party distributors, regulatory, and planning teams to manage on‐going activity including special projects and supply/service issues.
• Conduct weekly customer interactions focused on service issues, and recovery timing, customer order behavior, as well as up‐coming customer priorities.
• Participate in S&OP/demand planning activity to ensure forecasts align with new news and customer/sales requests for all brands/items. Validate unit level forecasts and aid in forecast accuracy improvement.

Requirements

• 4 to 5 years' experience within Supply and/or Demand Planning, Innovation Planning, and/or distribution/logistics roles.
• High drive for results and willing to work in a demanding & rapid paced environment.
• Ability to lead cross‐functional resources and teams to drive process and tool improvements delivering efficiency and effectiveness results.
• Operations experience in a food, CPG, or cosmetics manufacturing company of relevant size and complexity.
• Strong working knowledge of planning process within CPG, fashion, or seasonal products.
• Cross‐functional S&OP modeling and process leadership experience; inclusive of supply planning, demand planning, and inventory management; strong preference for: enterprise systems experience, past success reducing inventory levels or SKU rationalization.
• Demonstrated experience creating, implementing, and leading cross‐functional business processes from a starting point of limited maturity and sophistication; experience managing cross‐functional teams. Nimble and entrepreneurial in nature.
• Excellent communication skills both verbal and written.
• Excellent analytical, follow‐up, and attention to detail skills.
• Ability to work autonomously across functions to meet deadlines and drive tasks to completion.
• Excellent Excel Skills and knowledge.
• Proficient in Microsoft Suite (Word and PowerPoint).

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors' discretion.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.