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- Tasks: Manage customer supply chain projects and enhance customer experience daily.
- Company: E.L.F. Beauty is a leading clean beauty brand with a commitment to cruelty-free products.
- Benefits: Enjoy competitive pay, equity, flexible time off, and year-round half-day Fridays.
- Why this job: Join a fast-growing team that values innovation and collaboration in the beauty industry.
- Qualifications: 5+ years in FMCG supply chain and a degree in Supply Chain or related field preferred.
- Other info: Hybrid work model with opportunities for personal growth and process improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Supply Chain Manager role at E.L.F. BEAUTY
Join to apply for the Customer Supply Chain Manager role at E.L.F. BEAUTY
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Title : Customer Supply Chain Manager
Department : International Operations
Location : London, UK
Reporting Relationship : Director, Customer Supply Chain
About The Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: And Compensation
We believe the combination of our high-performance team culture, total compensation, workplace flexibility and care for the team is unmatched. We have a “one team, one dream” total compensation philosophy where all employees can participate in our business success. In addition to competitive pay and benefits, we are proud of the following:
- All employees are on the same bonus plan tied to our financial performance. Our bonus plan has paid 200% of target in each of the last three years
- All employees receive equity at e.l.f. This includes a new hire grant and eligibility for an annual refresh grant
- Hybrid work environment
- Half-day Fridays year-round
Position Summary
The Customer Supply Chain Manager is responsible for delivering an excellent customer experience to our key customers. Partnering on day-to-day activities, as well as projects to deliver supply chain improvements both internally and externally. No two days are the same at e.l.f. Beauty. The customer supply chain manager will need to have the ability to adapt to situations as they arise, problem solving and delivering best-in-class customer service day in day out.
The core of this role will be building relationships and collaborating with key retailers on everything from forecasting promotional events and innovation launches to identifying and mitigating supply risks, using customer in-stocks and sales data to identify potential stock shortages and working with the relevant stakeholders (internal and external) to improve them.
Proactively communicating with customers, bringing outside knowledge into the demand plan and relaying information to the customers to enable them to plan their orders and manage their inventory appropriately.
Responsibilities
- Lead Customer Specific Supply Chain Projects and initiatives as this role serves as the single point of contact for e.l.f. Beauty to customer operations
- Continually assess opportunities to improve customer supply chain, reduce operational costs, and drive volume through supply chain metrics
- Develop a deep understanding of the retail customer\’s distribution strategy and success metrics and help to build supply chain relationships and strategic approach with our key retailers
- Strong analytical skills to produce qualitative/quantitative data (using Excel, PowerPoint, NetSuite, Tableau) that can be shared to drive business
- Proven influencing skills that deliver optimal productivity for both e.l.f. Beauty and the customers
- Broad understanding of policies, processes and systems relating to retail distributor operations
- Overseeing and ensuring smooth order processing with DC’s and timely delivery to all customers with an extra focus on and extra activity such as Innovation planning and customer expansion
- Support onboarding of new customers (internal and external contribution)
- Provide weekly sell in data vs. forecast and any risks associated to the month/quarter plan to Finance, Sales and Operations stakeholders
- Fill in weekly KPI’s for fulfillment and In stocks working to a target of +98.5%
- Be aware of our service levels for all accounts, providing analysis of the root cause and action plan, working alongside demand planning
- Internal and external collaboration for alignment and opportunity identification
- Participate and contribute to customer demand forecasting, maximizing forecast accuracy
- Participate and influence assortment decisions aimed at optimizing sales and productivity by utilizing analytics, market research, consumer research, and customer intelligence
- Ability to connect internal functions to drive supply chain improvements (fill rate, on-time, in-stocks, reduce potential chargebacks, customer program execution) for the customer
- Responsible for teaching and influencing the internal organization of the “e.l.f. way” regarding customer expectations and execution for each customer within scope
Requirements
- 5+ years of experience desired in FMCG supply chain
- Bachelor’s degree in Supply Chain or another analytical field preferred or equivalent experience
- Experience of working within a startup business, where processes have been limited in maturity. Willing and able to identify opportunities for process improvement and lead projects to implement/improve processes
- Excellent communication skills both verbal and written
- Ability to communicate with Senior management effectively and clearly
- Proven experience of building and relationships with key customers and delivering results
- Able to work autonomously, managing own workload
- Entrepreneurial and not afraid to challenge the status quo. Can identify opportunities for improvement, and is willing to take the lead on projects that may be outside scope of their day-to-day responsibilities
- Proven experience of business partnering with key functions, including sales, demand/supply planning, marketing to deliver on business objectives
- Able to make decisions with little data or where data may be ambiguous
- Excellent Excel Skills and knowledge
- Proficient in Microsoft Suite (Word, PowerPoint, and Outlook)
- Willingness to travel across the region as required
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Personal Care Product Manufacturing
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Customer Supply Chain Manager employer: e.l.f. Beauty
Contact Detail:
e.l.f. Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Manager
✨Tip Number 1
Familiarise yourself with e.l.f. Beauty's product range and their supply chain processes. Understanding their commitment to clean beauty and how it impacts supply chain decisions will help you speak confidently about how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of e.l.f. Beauty on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Supply Chain Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved supply chain processes in previous roles. Highlighting your analytical skills and ability to drive results will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on industry trends in FMCG and supply chain management. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during interviews, showcasing your expertise and enthusiasm for the role.
We think you need these skills to ace Customer Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management, particularly in FMCG. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for clean beauty and how your skills align with e.l.f. Beauty's mission. Mention specific examples of past projects where you've improved supply chain processes.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data analysis tools like Excel or Tableau in previous roles to drive business decisions or improve supply chain efficiency.
Highlight Communication Abilities: Emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully collaborated with cross-functional teams or built relationships with key customers.
How to prepare for a job interview at e.l.f. Beauty
✨Understand the Company Culture
Before your interview, take some time to research E.L.F. Beauty's culture and values. They pride themselves on a unique team spirit and commitment to clean beauty. Showing that you align with their values can set you apart.
✨Demonstrate Analytical Skills
As a Customer Supply Chain Manager, strong analytical skills are crucial. Be prepared to discuss your experience with data analysis tools like Excel and Tableau. Bring examples of how you've used data to drive decisions in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've successfully communicated with senior management and built relationships with key customers.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about past challenges you've encountered in supply chain management and how you overcame them. This will demonstrate your ability to adapt and find solutions.
