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- Tasks: Be the friendly face of Rombauer Vineyards, welcoming guests and curating their experience.
- Company: Join a vibrant team at a renowned vineyard with a fun and supportive culture.
- Benefits: Enjoy competitive pay, flexible hours, and unique perks like access to an employee wine shop.
- Other info: Perfect for those looking to grow in the hospitality industry with great career opportunities.
- Why this job: Make memorable connections while working in a beautiful vineyard setting.
- Qualifications: Hospitality experience and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Join Our Team as a Part-Time Guest Ambassador at Rombauer Vineyards! We are seeking an enthusiastic and welcoming Host/Guest Ambassador to be the first point of contact for our valued visitors. In this role, you will ensure the highest quality of customer satisfaction, delivered with graciousness, pride, fun, and company spirit.
With a professional and welcoming demeanor, you will:
- Greet all guests, including those with reservations and walk-up visitors.
- Guide them to the best possible experience to fit their needs while keeping overall daily availability in mind.
- Manage the flow of traffic and act as a resource for your teammates.
- Check in all visitors, curate their experience to meet their special needs, and accurately track reservations and customer information.
- Manage seating for all guests, ensuring appropriate tables are reserved and signs are placed.
- Pour guests an opening splash when appropriate and ensure they understand the property layout and experience.
- Communicate constantly with other guest ambassadors, bar backs, wine educators, and management to ensure a smooth flow of tables and reservations.
- Provide general tourist information, handle reservation management, take orders, schedule reservations, respond to inquiries, and perform daily sales using the POS system.
- Report guest feedback to managers and occasionally perform data entry in support of wine club or web sales.
- Support tasting and tour areas, assist with retail sales, maintain a clean and organized workspace, and ensure guest bathrooms are clean and stocked.
- Operate the By the Glass station, provide excellent customer service, and ensure correct wines are packaged with appropriate POS materials.
What You Will Need:
- High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
- Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
- Skilled in writing simple correspondence.
- Skilled in adding, subtracting, multiplying and dividing using whole numbers.
- Skilled in carrying out simple instructions furnished in written, oral, or diagram form.
- Required to be at least 21 years of age or older.
- Required to work holidays, evenings and weekends at various hours. Work schedule subject to change based on needs of the business.
- Experience in a team-oriented environment.
- Skilled in conflict resolution.
- Lift and move up to 45 lbs.
What Will Set You Apart:
- Associate’s degree or high school diploma plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
- Experience in wine industry.
- Experience in Point Of Sale systems (Commerce 7 and Tock).
Our Benefits & Perks:
We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more. Additional information will be provided before your first interview.
Host - Part-time in Plymouth employer: E. & J. Gallo Winery
Contact Detail:
E. & J. Gallo Winery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Part-time in Plymouth
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Rombauer Vineyards' social media and website. This will help you understand their culture and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! As a Host/Guest Ambassador, you'll be the face of the vineyard. Role-play with friends or family to nail down your greeting and how to handle different guest scenarios with grace and charm.
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you've worked well with others in busy environments. Highlighting your ability to communicate and collaborate will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Rombauer Vineyards!
We think you need these skills to ace Host - Part-time in Plymouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring that welcoming spirit to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Mention specific skills that match what we’re looking for, like managing reservations or providing excellent customer service.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit as a Host/Guest Ambassador. Avoid fluff and focus on your key experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at E. & J. Gallo Winery
✨Know the Company
Before your interview, take some time to research Rombauer Vineyards. Understand their values, mission, and what makes them unique in the wine industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Host/Guest Ambassador, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a conflict. This will demonstrate your ability to handle the responsibilities of the role with grace and professionalism.
✨Practice Common Interview Questions
Think about common interview questions related to hospitality and customer service. Questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the company. Remember, you’re applying for a role that involves being the first point of contact for guests, so looking the part is essential.