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- Tasks: Handle customer enquiries and process quotes in a lively team environment.
- Company: Join MyInsurance, a leader in leisure insurance with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible hours, bonuses, and professional exam support.
- Why this job: Make a difference in customer service while developing your skills in a supportive team.
- Qualifications: 5 GCSEs required; A Levels or degree preferred, training provided for the right candidates.
- Other info: Hybrid working after initial training, with great career growth opportunities.
The predicted salary is between 21000 - 33000 ÂŁ per year.
Location: Hindhead, Surrey, GU26 6UG
Salary: ÂŁ21k-ÂŁ33k according to experience plus Excellent Benefits!
Contract: Full time, Permanent
Benefits: Competitive Annual Salary, Flexible/Additional Working Hours, Free Onsite Parking, Team and Individual Bonus Opportunities, Assistance with Professional Exams, Generous Pension Scheme!
MyInsurance, an industry leader within the leisure insurance sector, currently have an opportunity for confident, self-motivated and outgoing Customer Service Executive’s to join our lively telephone-based team!
Duties of our Customer Service Executive’s will include:
- Handling inbound customer enquiries.
- Liaising with insurers with regard to quotations and/or referrals.
- Processing inbound quotation/renewal requests and payment.
- Outbound calls to follow up and close quote/renewal enquiries (no cold calling!)
Essential Skills/Requirements for our Customer Service Executive’s:
- Minimum of 5 GCSE passes required, with A Levels preferred and ideally a Degree.
- Previous insurance and/or telesales experience would be a definite advantage although not essential as full training will be provided for the right candidate(s)!
- A professional and confident telephone manner is essential for this role.
- Strong customer focus and ability to close sales.
- Good organisation skills with attention to detail.
- Positive, hardworking attitude.
- Self-motivation and willingness to learn.
- IT literate with good keyboard skills.
- Team player essential.
Experience in the following, an advantage: Insurance; Financial Services; Customer Service, Sales Administration, Sales Administrator, Sales Support, Telesales, Inbound Calls, Outbound Calls, Customer Care, Renewals, Retention, Lead Generation, Customer Care.
Initial training will be undertaken within an office environment in Hindhead until the successful candidate is capable of working under their own initiative from home at which point hybrid working will be the norm.
If this sounds like you and you would like to be part of this growing, professional company; click “APPLY” today! Forwarding us an up-to-date copy of your CV for our consideration!
No agencies please.
Customer Service Executive in Hindhead employer: E-Insurance Trading Ltd
Contact Detail:
E-Insurance Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Hindhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MyInsurance. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer enquiries over the phone, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisation skills! During the interview, share examples of how you've managed multiple tasks or kept track of details in previous roles. This will highlight your attention to detail and ability to stay organised, which are key for a Customer Service Executive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive in Hindhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any relevant customer service or sales experience, and don’t forget to mention your GCSEs and A Levels!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our lively team. Be confident and let your enthusiasm for the role come through!
Show Off Your Skills: In your application, emphasise your strong telephone manner and customer focus. We love candidates who are self-motivated and eager to learn, so make sure to highlight these traits!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at E-Insurance Trading Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of the insurance industry and the specific role of a Customer Service Executive. Brush up on common customer service scenarios and how to handle them effectively. This will show your potential employer that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role requires a confident telephone manner, practice speaking clearly and professionally. You might even want to do a mock interview with a friend or family member. Focus on being friendly yet professional, as this is key in customer service roles.
✨Highlight Relevant Experience
Even if you don’t have direct experience in insurance or telesales, think about any customer service roles you've had before. Be ready to discuss how those experiences have equipped you with the skills needed for this position, like handling inquiries or closing sales.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what success looks like in this role. It shows that you’re engaged and serious about the position.
