At a Glance
- Tasks: Serve customers, prepare food and drinks, and maintain a clean café environment.
- Company: Join Booths, a family-run business since 1847, where you’re part of the family.
- Benefits: Enjoy discounts on food, wellbeing support, and a pension plan.
- Other info: Flexible hours with at least 12.5 hours per week and great career growth opportunities.
- Why this job: Make a difference in customers' experiences while working in a vibrant café atmosphere.
- Qualifications: Must be over 18; customer service skills are a plus.
The predicted salary is between 12 - 13 £ per hour.
Rate: £12.80
Location: Leeds Rd, Ilkley, LS29 8EE
Hours: 12.5 hours per week
Contract Type: Permanent
Closing date: 21/11/2026
Please Note: You must be over the age of 18 to apply for this position.
Working pattern
This is a part time position with a contract of 12.5 hours per week. You must be available to work on at least one weekend day. As part of your contract, we ask for availability that is, as a minimum, one and a half times your weekly hours. For example, if you were on a 10-hour contract, we would ask for 15 hours of availability. This doesn’t mean you will work 15 hours (unless there is overtime available, and this may be offered to you) but your shifts may be placed anywhere within the availability you provide. This helps us build fair, consistent rotas, and ensures we can meet customer demand across the week. With this role being in Retail, you must also be available to work one late night and one weekend day per week. You will have at least 2 weeks’ notice of when your shifts will be. If you can’t exactly match the hours and days we are looking for, this can be discussed. We are always happy to hear from you.
The Role - Café
Our customers will be your main focus, and everything you do will be with their shopping experience in mind. As a Specialist Customer Assistant, you will be working in our busy Café. As a member of our Café team you could be supporting in the kitchen preparing food from the menu or working as part of the Front of House team serving customers, taking orders, preparing beverages as well as keeping on top of cleanliness within the dining area.
About
At Booths, you’re more than an employee, you’re part of the family. We’ve been family-run since 1847, and that spirit runs through everything we do. When you join our team, you’ll feel supported, valued, and inspired to be your best. We believe in three things: People, Product, and Place. That means looking after each other, championing great food and drink, and creating welcoming stores where our customers and colleagues feel at home.
Working for us has great rewards:
- Discount card, 25% off Café, lunchtime and Hot Counter
- 20% off Meat, Fish, Fruit and Vegetables
- 10% off Licensed
- 15% off everything else
- Shopping discounts with my Booths benefits
- Wellbeing support
- Pension
Rate: 18 – 20 years: £10.94 p/h, 21+: £12.80 p/h
Please Note: If we receive a significant number of applications then we may close applications for this vacancy earlier than the advertised closing date.
Customer Assistant (Specialist) - Café in Ilkley employer: E.H Booth
E.H Booth offers a supportive work environment with opportunities for professional growth and development. Employees benefit from flexible working hours and a commitment to maintaining a fair and consistent rota system. The company values teamwork and encourages staff to build relationships across various locations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Specialist) - Café in Ilkley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including E.H Booth, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Assistant (Specialist) - Café in Ilkley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like E.H Booth that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at E.H Booth will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about E.H Booth and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at E.H Booth
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at E.H Booth, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at E.H Booth!
