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For Companies At a Glance
- Tasks: Provide top-notch technical support in a fast-paced financial services environment.
- Company: Join a dynamic global team focused on innovation and service excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for international experience.
- Why this job: Make a real impact by solving tech issues and supporting cutting-edge financial technology.
- Qualifications: 1 year of desktop support experience or relevant degree; strong communication skills.
- Other info: Exciting career growth with a chance to work with diverse technologies.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and technically skilled Technical Support Engineer to join our growing global team. The successful candidate will provide high-quality first-line technical support within a financial services environment, ensuring service excellence for a demanding client base.
Key Responsibilities
- Provide first-line support via call-logging software and on-site assistance as required.
- Log, track, monitor, and update all incidents and service requests.
- Communicate call assignments and expected resolution times to customers.
- Escalate incidents appropriately to third-line support, external suppliers, or relevant teams.
- Monitor and manage calls assigned to third-party vendors.
- Work collaboratively with customers to review incidents and improve service delivery.
- Handle customer requests and complaints professionally, escalating where necessary.
- Perform TCP/IP troubleshooting.
- Troubleshoot LAN/WAN connectivity issues.
- Build, configure, and maintain desktops and laptops (HP/Dell).
- Provide Senior Management / VIP support when required.
- Participate in on-call and out-of-hours support rotations.
- Support Apple products and mobile technologies.
- Provide data centre support where necessary.
Technical Requirements
- Minimum 1 year's desktop support experience, preferably within a Financial Services environment or Degree-level qualification (or equivalent) in a relevant field.
- Experience with Support Desk call logging tools (HP Service Centre, Remedy, Infra).
- Cisco Unified Call Manager.
- Bloomberg and Reuters support.
- MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).
- ITIL v3 Foundation (desirable).
- Data Centre support experience.
- Apple devices and mobile technologies.
Candidate Profile
- Strong research, writing, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Exceptional organisational skills and attention to detail.
- Strong interpersonal skills and professionalism.
- Ability to work independently and manage personal workload effectively.
- Proven project management capabilities.
- A passion for innovation and financial technology.
- A desire to travel and gain international experience.
Technical Support Engineer employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and financial services sectors. Attend industry meetups or webinars, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common technical support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Demonstrating your troubleshooting prowess or showcasing successful projects can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience, especially in financial services, and showcase your technical skills like TCP/IP troubleshooting and desktop support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention any experience with call-logging software or customer support.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong writing skills. Keep it clear and concise, and don’t hesitate to show a bit of personality – we love that!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at e-Frontiers
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around TCP/IP troubleshooting and LAN/WAN connectivity issues. Familiarise yourself with the tools mentioned in the job description, like HP Service Centre or Remedy, so you can confidently discuss your experience with them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your ability to handle customer requests and complaints professionally. Think about times when you escalated issues effectively or improved service delivery through collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you would manage a high-priority incident or support a VIP client. Practise articulating your thought process and decision-making skills clearly, as this will demonstrate your problem-solving abilities.
✨Demonstrate Your Passion for Innovation
The company is looking for someone who is passionate about financial technology. Be ready to discuss any relevant projects or experiences that showcase your enthusiasm for innovation in tech, and how you keep up with industry trends.