User Experience Designer in Sunderland

UX Service Designer

Contract: 10 months | Location: Newcastle (Hybrid) | Rate: £350-425 per day

A global digital consultancy delivering large-scale transformation projects across the public and private sectors is seeking a UX Service Designer to join an established multidisciplinary team. This is an opportunity to shape services end-to-end, from discovery through to implementation.

In this UX Service Designer role, you’ll lead human-centred design across complex programmes, bringing research, strategy and design thinking together to create services that truly work for users.

Responsibilities

• Lead the full human-centred design process, from framing services to delivery.
• Conduct and synthesise ethnographic and UX research to uncover user needs.
• Facilitate workshops and guide teams toward informed, collaborative decisions.
• Produce journey maps, prototypes and usability tests to validate concepts.
• Provide expert input across multiple teams, influencing key design and service decisions.

About You

• Advanced expertise in UX Research and strong knowledge of Service Design, System Design and Design Thinking.
• Skilled in translating complex insights into clear, actionable service improvements.
• Confident working autonomously while supporting and guiding multidisciplinary teams.
• Comfortable engaging stakeholders at all levels and aligning diverse perspectives.
• Curious, collaborative and eager to stay up to date with industry best practices.

If you’re a UX Service Designer who thrives on shaping meaningful, user-centred services, we’d love to hear from you. Apply now to find out more.