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- Tasks: Help food service businesses optimise inventory and reduce waste while providing top-notch support.
- Company: Fast-growing SaaS company focused on customer success in the food industry.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses thrive and protecting their profit margins.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Dynamic role with opportunities to shape the customer success function.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing SaaS company is seeking Customer Success & Support Executives to help multi-site food service businesses optimise inventory, reduce food waste, and protect profit margins. This is a hands-on role for commercially aware, confident communicators who want to make a real impact. This isn’t a passive support role – you’ll play a visible part in helping operators succeed while shaping how the customer success function develops.
Responsibilities
- Host live onboarding sessions and deliver engaging training via video and screen-share.
- Support pilot sites through full rollout, tailoring guidance to operational and finance stakeholders.
- Respond to customer queries, troubleshoot issues, and maintain accurate CRM and knowledge documentation.
- Monitor engagement, identify churn risk, and help customers maximise margin protection.
- Contribute to improving workflows, refining onboarding processes, and developing support resources.
About You
- Strong communicator, confident on calls and video.
- Commercially aware, understanding food cost, waste, and operational pressure.
- People-focused and energised by helping others succeed.
- Proactive, solutions-driven, and calm under pressure.
- Comfortable working remotely, managing your own time, and learning new systems.
Customer Success in Manchester employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success in Manchester
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've helped others succeed or resolved issues. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping others succeed. Share examples of how you've made a positive impact in previous roles, especially in customer-facing positions.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Focus on skills that align with our needs, like communication and problem-solving, to show us you're the right fit for this hands-on role.
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, avoiding jargon unless it's relevant. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can process your application efficiently and keep you updated on your progress.
How to prepare for a job interview at e-Frontiers
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and how they help food service businesses. Familiarise yourself with common challenges in inventory management and food waste reduction. This will show that you're not just interested in the role, but also in making a real impact.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with clients or resolved issues in the past. Remember, confidence is key!
✨Be Solutions-Driven
Think of specific instances where you’ve identified problems and implemented solutions. During the interview, share these stories to demonstrate your proactive approach. This will resonate well with the interviewers who are looking for someone who can help customers maximise their margins.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s customer success strategies and how they measure success. This shows that you’re genuinely interested in the role and eager to contribute to improving workflows and support resources.