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- Tasks: Provide top-notch technical support in a fast-paced financial services environment.
- Company: Join a global team at a leading financial technology company.
- Benefits: Competitive salary, flexible hours, and opportunities for international travel.
- Why this job: Make a real impact by solving tech issues and enhancing customer experiences.
- Qualifications: 1 year of desktop support experience or relevant degree; strong communication skills.
- Other info: Dynamic work culture with opportunities for professional growth and innovation.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a motivated and technically skilled Technical Support Engineer to join our growing global team. The successful candidate will provide high-quality first-line technical support within a financial services environment, ensuring service excellence for a demanding client base.
Key Responsibilities- Provide first-line support via call-logging software and on-site assistance as required.
- Log, track, monitor, and update all incidents and service requests.
- Communicate call assignments and expected resolution times to customers.
- Escalate incidents appropriately to third-line support, external suppliers, or relevant teams.
- Monitor and manage calls assigned to third-party vendors.
- Work collaboratively with customers to review incidents and improve service delivery.
- Handle customer requests and complaints professionally, escalating where necessary.
- Perform TCP/IP troubleshooting.
- Troubleshoot LAN/WAN connectivity issues.
- Build, configure, and maintain desktops and laptops (HP/Dell).
- Provide Senior Management / VIP support when required.
- Participate in on-call and out-of-hours support rotations.
- Support Apple products and mobile technologies.
- Provide data centre support where necessary.
- Minimum 1 year’s desktop support experience, preferably within a Financial Services environment OR Degree-level qualification (or equivalent) in a relevant field.
- Experience with Support Desk call logging tools (HP Service Centre, Remedy, Infra).
- Cisco Unified Call Manager.
- Bloomberg and Reuters support.
- MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).
- ITIL v3 Foundation (desirable).
- Data Centre support experience.
- Apple devices and mobile technologies.
- Strong research, writing, and communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Exceptional organisational skills and attention to detail.
- Strong interpersonal skills and professionalism.
- Ability to work independently and manage personal workload effectively.
- Proven project management capabilities.
- A passion for innovation and financial technology.
- A desire to travel and gain international experience.
Technical Support Engineer in London employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the financial services sector, especially those in technical roles. They can provide insider info and might even refer you directly, which is a massive plus.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss TCP/IP troubleshooting and LAN/WAN connectivity issues. We want you to shine when they ask about your experience with support desk tools!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve successfully handled customer requests or complaints. This will demonstrate your ability to work collaboratively and maintain service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience, especially in desktop support and financial services, to show us you’re the right fit for our team.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention any experience with call logging tools, TCP/IP troubleshooting, and support for Apple products. We want to see what you can bring to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Keep it professional but let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at e-Frontiers
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around TCP/IP troubleshooting and LAN/WAN connectivity issues. Familiarise yourself with the tools mentioned in the job description, like HP Service Centre or Remedy, so you can confidently discuss your experience with them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've handled customer requests and complaints in the past. Highlight your ability to communicate effectively and professionally, as well as any experiences where you escalated issues appropriately.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific incidents where you successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach problem-solving in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your response to real-life situations. Think about how you would manage calls assigned to third-party vendors or provide support for Apple products. Practising these scenarios will help you articulate your thought process during the interview.