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For Companies At a Glance
- Tasks: Provide top-notch IT support to VIP users and manage technical issues.
- Company: Join a leading investment banking firm with a dynamic work culture.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be the tech hero in a fast-paced trading environment and make a real difference.
- Qualifications: Experience in IT Helpdesk, strong Windows knowledge, and excellent communication skills.
- Other info: Collaborate with diverse teams and enhance your skills in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents, processes, and configuration changes.
- Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
- A proactive and customer-oriented approach to technical problem solving.
IT Helpdesk Support contract in London employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support contract in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT and finance sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know that can help us land that job!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its tech stack, especially around Microsoft 365, Citrix, and trading applications. We want to show them we’re not just another candidate; we’re the right fit for their team!
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific incidents you've resolved, especially in high-pressure environments. We need to demonstrate our proactive approach and how we can support those high-profile users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that IT Helpdesk Support contract!
We think you need these skills to ace IT Helpdesk Support contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk or Desktop Support, especially if you've worked in Investment Banking or Trading. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11, Microsoft 365, and other relevant platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed, like managing incidents or supporting high-profile users. We love a good story that shows off your proactive approach!
Show Off Your Technical Skills: When filling out your application, make sure to highlight your technical skills, especially those related to troubleshooting and support for market data systems like Bloomberg and Reuters. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at e-Frontiers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the other platforms mentioned in the job description. Be ready to discuss how you've used these tools in past roles, especially in high-pressure environments like trading.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you resolved a problem quickly or improved a process. This will demonstrate your proactive approach and customer-oriented mindset.
✨Familiarise Yourself with ITIL and AGILE
Since the role involves ITIL standards and AGILE methodologies, make sure you understand these concepts well. Be prepared to discuss how you've applied them in previous positions, as this will show your alignment with their service management processes.
✨Practice Your Communication Skills
Given that you'll be supporting high-profile users, strong communication is key. Practice explaining technical concepts in simple terms, and think about how you can convey your ideas clearly and confidently during the interview.
