At a Glance
- Tasks: Drive client success and influence safety culture in the construction industry.
- Company: Fast-growing SaaS platform transforming psychological health and safety.
- Benefits: Competitive salary, generous time off, wellness days, and career growth opportunities.
- Other info: Collaborative environment with a focus on honesty, energy, and impact.
- Why this job: Make a real impact on safety culture while working flexibly with a dynamic team.
- Qualifications: 3-5 years in customer success or similar role, strong relationship-building skills.
The predicted salary is between 45000 - 55000 € per year.
A fast-growing SaaS platform transforming psychological health and safety in the construction industry is looking for a Customer Success Manager to drive client impact. This role blends relationship management, strategy, and real-world site engagement - offering a unique chance to influence safety culture across major projects.
About the company
This innovative platform helps construction teams improve safety, wellbeing, and performance through real-time insights, behavioural change programmes, and meaningful team engagement. Working with leading contractors, they're redefining how job site culture is built and sustained.
Responsibilities
- Manage a portfolio of clients, guiding them through onboarding, delivery, and ongoing success
- Build strong relationships with key stakeholders, including senior leadership
- Drive client outcomes through data insights, reporting, and strategic recommendations
- Collaborate cross-functionally to tailor solutions to client needs
- Travel to client sites (mainly London, with some in Wales) and support events
About you
- 3-5 years' experience as a Customer Success Manager or in a similar client-facing role
- Strong relationship-building skills with a consultative, solutions-focused mindset
- Comfortable working with data and communicating insights clearly
- Highly organised, with the ability to manage multiple clients and priorities
- Interest in construction, safety, or workplace wellbeing (experience is a plus)
What’s on offer
You’ll join a collaborative, down-to-earth team that values honesty, energy, and impact. The role offers a flexible, primarily remote working model, with travel to client sites as needed. Benefits include competitive salary, generous time off, wellness days, and strong opportunities for career growth in a scaling business.
Customer Success Manager in London employer: e-Frontiers
Join a dynamic and innovative SaaS platform that is revolutionising psychological health and safety in the construction industry. As a Customer Success Manager, you'll be part of a collaborative team that prioritises honesty and impact, while enjoying a flexible working model and generous benefits including wellness days and ample opportunities for career advancement. This role not only allows you to build meaningful relationships with clients but also empowers you to influence safety culture across major projects in London and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the construction and SaaS industries on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show your interest in the field.
✨Tip Number 2
Prepare for interviews by researching the company and its impact on safety culture. Think about how your experience aligns with their mission and be ready to share specific examples of how you've driven client success in the past.
✨Tip Number 3
Don’t just wait for job postings! Visit our website regularly and apply directly through us. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your relationship-building skills and any relevant experience in client-facing roles, especially in construction or wellbeing.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about transforming safety culture in the construction industry. Share specific examples of how you've driven client success in the past and how you can bring that to our team.
Showcase Your Data Skills:Since this role involves working with data insights, make sure to mention any experience you have in analysing data and communicating insights clearly. We want to see how you can leverage data to drive client outcomes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at e-Frontiers
✨Know Your Clients
Before the interview, research the company’s current clients and their projects. Understanding their needs and how the platform impacts safety culture will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data insights in previous roles to drive client outcomes. Bring examples of reports or strategies you've implemented that led to measurable success, as this aligns perfectly with the role's focus on data-driven recommendations.
✨Demonstrate Relationship-Building Abilities
Think of specific instances where you've built strong relationships with stakeholders. Share stories that highlight your consultative approach and solutions-focused mindset, as these are key traits for a Customer Success Manager.
✨Express Your Passion for Safety and Wellbeing
Since the role is centred around improving safety and wellbeing in construction, convey your interest in these areas. Whether through personal experiences or professional insights, showing genuine enthusiasm can set you apart from other candidates.
