At a Glance
- Tasks: Provide top-notch IT support to VIP users and troubleshoot tech issues.
- Company: Join E-Frontiers, a leading player in the financial services tech space.
- Benefits: Competitive pay, flexible contract work, and opportunities for skill development.
- Other info: Great chance to work with high-profile clients and advance your career.
- Why this job: Be part of a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Experience in IT Helpdesk and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents, processes, and configuration changes.
- Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
- A proactive and customer-oriented approach to technical problem solving.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Desktop Computing Software Products
IT Helpdesk Support contract employer: e-Frontiers
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise as an ERP Manufacturing & Supply Chain Functional Consultant will make a tangible impact. With a focus on employee growth, we provide ample opportunities for professional development and the chance to work on diverse projects across the UK and Ireland, all while enjoying the flexibility of mainly remote work. Our commitment to optimising ERP solutions means you'll be at the forefront of transforming processes and driving efficiency in various organisations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Support contract
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what e-Frontiers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges e-Frontiers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at e-Frontiers!
✨Direct Apply to e-Frontiers
Let's not forget to apply directly through the e-Frontiers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Support contract
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at e-Frontiers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at e-Frontiers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at e-Frontiers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
