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For Companies At a Glance
- Tasks: Provide top-notch IT support to VIP users and troubleshoot tech issues.
- Company: Join E-Frontiers, a leading player in the financial services tech space.
- Benefits: Competitive pay, flexible contract work, and opportunities for skill development.
- Why this job: Be part of a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Experience in IT Helpdesk and strong knowledge of Windows and Microsoft 365.
- Other info: Great chance to work with high-profile clients and advance your career.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents, processes, and configuration changes.
- Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
- A proactive and customer-oriented approach to technical problem solving.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Desktop Computing Software Products
IT Helpdesk Support contract employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support contract
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Directly message the job poster on platforms like LinkedIn. A friendly, concise message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at E-Frontiers. They can provide insider tips and might even refer you, which can double your chances of landing that interview.
✨Tip Number 3
Prepare for the technical side of things! Brush up on your knowledge of Windows environments, Microsoft 365, and troubleshooting techniques. Being able to talk confidently about these topics will impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the position and want to be part of the team at E-Frontiers.
We think you need these skills to ace IT Helpdesk Support contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Helpdesk or Desktop Support, especially in environments like Investment Banking or Trading. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Technical Skills: List out your technical skills clearly, especially those mentioned in the job description like Windows 11, Microsoft 365, and Citrix. We love seeing candidates who can demonstrate their knowledge of these platforms and tools, so make it easy for us to spot them!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. This helps us understand your qualifications quickly and makes a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we value!
How to prepare for a job interview at e-Frontiers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the other platforms mentioned in the job description. Be ready to discuss how you've used these tools in past roles, especially in high-pressure environments like trading.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your proactive approach to resolving problems for high-profile users.
✨Familiarise Yourself with ITIL and AGILE
Since the role involves ITIL standards and AGILE methodologies, make sure you understand these concepts well. Be ready to discuss how you've applied them in previous positions, as this will show your alignment with their processes.
✨Communicate Clearly and Confidently
Excellent communication is key, especially when dealing with VIP users. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your interpersonal skills during the interview. Remember, they want someone who can handle demanding situations with ease!
