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For Companies At a Glance
- Tasks: Provide top-notch IT support to users in a fast-paced investment banking environment.
- Company: Join a leading investment bank with a dynamic engineering team in London.
- Benefits: Competitive pay, professional growth, and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by supporting critical trading systems and high-profile users.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
- Other info: Exciting opportunities for career advancement in a collaborative tech environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly motivated and technically skilled IT Helpdesk Analyst to join our Engineering team in London. The successful candidate will provide first and second-line technical support to front-office and corporate users, ensuring the reliability and performance of critical trading systems and desktop environments. This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment.
Key Responsibilities
- Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
- Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
- Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
- Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
- Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.
- Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
- Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
- Maintain accurate documentation for incidents, processes, and configuration changes.
- Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
- Participate in internal audits, system reviews, and ongoing service improvement initiatives.
Required Skills and Experience
- Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
- Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
- Experience with Manage Engine, WSUS, and automated software deployment.
- Basic PowerShell scripting for user and system administration.
- Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
- Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
- Understanding of ITIL service management processes and ticketing systems.
- Understanding of AGILE work methodology.
- Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.
- A proactive and customer-oriented approach to technical problem solving.
Education and Certifications
- Bachelor's Degree in Computing Systems or related field (required).
- Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred).
- ITIL Foundation certification is a plus.
- Spanish is a plus.
IT Helpdesk Analyst contract employer: e-Frontiers
Contact Detail:
e-Frontiers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst contract
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to simulate some common issues you might face on the job. This will help you feel more confident during interviews when they throw those tricky scenarios your way.
✨Tip Number 3
Show off your tech skills! When you get the chance, demonstrate your knowledge of tools like Microsoft 365, Citrix, or even PowerShell scripting. Bring examples of how you've used these in past roles to the interview – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly can sometimes give you an edge over other candidates!
We think you need these skills to ace IT Helpdesk Analyst contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Helpdesk Analyst role. Highlight your experience with Windows 11, Microsoft 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role in investment banking and how your problem-solving skills can make a difference. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves supporting high-profile users, it's crucial to demonstrate your communication skills. In your application, mention specific examples where you've successfully resolved issues while keeping users informed and satisfied.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at e-Frontiers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the other platforms mentioned in the job description. Be ready to discuss how you've used these tools in past roles, especially in high-pressure environments like trading.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved incidents quickly or improved processes. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Communicate Like a Pro
Since this role involves supporting high-profile users, practice your communication skills. Be clear and concise in your explanations, and show that you can adapt your language to suit different audiences, whether they're tech-savvy or not.
✨Familiarise Yourself with ITIL and AGILE
Understanding ITIL service management processes and AGILE methodologies is crucial for this role. Brush up on these concepts and be prepared to discuss how you've applied them in your previous work. This shows you're not just technically skilled but also understand the frameworks that support effective IT service delivery.