At a Glance
- Tasks: Drive client success and influence safety culture in the construction industry.
- Company: Fast-growing SaaS platform transforming psychological health and safety.
- Benefits: Competitive salary, generous time off, wellness days, and career growth opportunities.
- Other info: Flexible remote work with travel to client sites mainly in London.
- Why this job: Make a real impact on safety culture while working with leading contractors.
- Qualifications: 3-5 years in customer success or similar role, strong relationship-building skills.
The predicted salary is between 45000 - 55000 € per year.
A fast-growing SaaS platform transforming psychological health and safety in the construction industry is looking for a Customer Success Manager to drive client impact. This Customer Success Manager role blends relationship management, strategy, and real-world site engagement - offering a unique chance to influence safety culture across major projects.
About the company
This innovative platform helps construction teams improve safety, wellbeing, and performance through real-time insights, behavioural change programmes, and meaningful team engagement. Working with leading contractors, they're redefining how job site culture is built and sustained.
Responsibilities
- Manage a portfolio of clients, guiding them through onboarding, delivery, and ongoing success
- Build strong relationships with key stakeholders, including senior leadership
- Drive client outcomes through data insights, reporting, and strategic recommendations
- Collaborate cross-functionally to tailor solutions to client needs
- Travel to client sites (mainly London, with some in Wales) and support events
About you
- 3-5 years' experience as a Customer Success Manager or in a similar client-facing role
- Strong relationship-building skills with a consultative, solutions-focused mindset
- Comfortable working with data and communicating insights clearly
- Highly organised, with the ability to manage multiple clients and priorities
- Interest in construction, safety, or workplace wellbeing (experience is a plus)
What’s on offer
You’ll join a collaborative, down-to-earth team that values honesty, energy, and impact. The role offers a flexible, primarily remote working model, with travel to client sites as needed. Benefits include competitive salary, generous time off, wellness days, and strong opportunities for career growth in a scaling business.
Customer Success Manager employer: e-Frontiers
Join a dynamic and innovative SaaS platform that is revolutionising psychological health and safety in the construction industry. As a Customer Success Manager, you'll be part of a collaborative team that prioritises honesty and impact, while enjoying a flexible working model and generous benefits including wellness days and ample opportunities for career advancement. This role not only allows you to influence safety culture on major projects but also offers a unique chance to grow within a fast-paced, scaling business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the construction and SaaS industries on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show your interest in the field.
✨Tip Number 2
Prepare for interviews by researching the company and its impact on safety culture. Be ready to discuss how your experience aligns with their mission and how you can drive client outcomes using data insights.
✨Tip Number 3
Showcase your relationship-building skills during interviews. Share specific examples of how you've successfully managed client portfolios and tailored solutions to meet their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in relationship management and any relevant data insights you've worked with. We want to see how you can drive client impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for construction, safety, and workplace wellbeing. Let us know why you're excited about this role and how you can contribute to our mission.
Showcase Your Skills:Don’t forget to highlight your strong relationship-building skills and your consultative approach. We’re looking for someone who can manage multiple clients while keeping everything organised, so make that clear in your application!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at e-Frontiers
✨Know Your Clients
Before the interview, research the company’s current clients and their projects. Understanding their needs and challenges will help you demonstrate how your experience can drive client success and improve safety culture in the construction industry.
✨Showcase Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss specific strategies you've used to engage stakeholders and ensure client satisfaction, as this is crucial for a Customer Success Manager.
✨Data-Driven Insights
Brush up on your data analysis skills. Be prepared to discuss how you've used data to inform decisions and drive outcomes in past roles. Highlight any experience you have with reporting and strategic recommendations that led to client success.
✨Demonstrate Your Passion for Safety and Wellbeing
Express your interest in construction, safety, and workplace wellbeing during the interview. Share any relevant experiences or insights that show your commitment to improving these areas, as it aligns with the company's mission and values.
