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- Tasks: Support students and staff with IT issues, ensuring smooth tech operations.
- Company: Join Harrow School, a prestigious independent boarding school for boys aged 13 to 18.
- Benefits: Enjoy free lunch, parking, sports facilities, and a pension scheme.
- Why this job: Be part of a vibrant community in a historic setting while enhancing your IT skills.
- Qualifications: Experience in IT support with strong problem-solving and customer service skills required.
- Other info: Diversity is valued; early applications encouraged due to rolling interviews.
The predicted salary is between 30000 - 42000 £ per year.
An independent boarding school for boys aged 13 to 18 is seeking an ICT Technician for a permanent, full-time position (40 hours per week, Monday to Friday 9am - 5pm), with out of hours on-call flexibility as required.
The role: The IT Technician will assist in operating the IT Service Desk, identifying, resolving, and documenting issues as they arise. You will be responsible for delivering friendly user support for students and staff, including first and second line support for IT hardware, software, and network issues, and preparing devices for new users.
The skills: This role suits someone who wants to work in a unique environment. You should have experience in a similar role, with strong helpdesk skills and excellent customer relationship abilities. You will enjoy problem-solving and continuous improvement of departmental expertise and effectiveness. You will work within a friendly team, in a setting surrounded by historic buildings, and be an active part of our vibrant school community.
The environment: Harrow School is located on a beautiful site in Harrow on the Hill, northwest London. With around 835 boys, the school supports thousands of users including pupils, teachers, parents, and staff from the wider school community. The IT department manages an extensive fibre optic network connecting over a hundred buildings across a 324-acre historic estate.
The benefits include:
- Free lunch
- Free parking
- Automatic enrolment in the school's pension scheme
- Access to sports facilities such as swimming pool, gym, and running track
- Subsidised membership of tennis, golf, angling, and social clubs
Applications will be processed as received, and interviews may occur before the closing date; early applications are encouraged. Harrow values diversity and inclusion. We welcome applicants from all backgrounds to bring their skills to our community.
The school is committed to safeguarding children. Successful applicants must undergo enhanced child protection screening, including checks with previous employers and the Disclosure and Barring Service. It is an offence to apply if barred from regulated activity involving children. No staff member can start until these checks are complete, which may take up to a month. Please plan accordingly.
Service Desk Technician employer: e-Fotografija
Contact Detail:
e-Fotografija Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used in educational environments. Research common issues faced by students and staff in schools, as this will help you demonstrate your understanding of the unique challenges in a school setting during your interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved user issues in the past. Be ready to discuss your approach to problem-solving and how you maintain a friendly and supportive attitude while assisting users.
✨Tip Number 3
Network with current or former employees of Harrow School or similar institutions. Engaging with them can provide valuable insights into the school's culture and expectations, which you can leverage in your application and interviews.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on your knowledge of IT hardware, software troubleshooting, and network issues. Being well-prepared for practical tests can set you apart from other candidates.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Desk Technician position. Tailor your application to highlight relevant experience in IT support and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in IT roles, particularly any helpdesk or technical support positions. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working in a school environment and your commitment to providing excellent user support. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the school's vibrant community.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at e-Fotografija
✨Show Your Customer Service Skills
As a Service Desk Technician, you'll be providing support to students and staff. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've resolved issues and maintained positive relationships with users.
✨Demonstrate Problem-Solving Abilities
This role requires strong problem-solving skills. Be prepared to discuss scenarios where you've successfully identified and resolved technical issues. You might even want to practice explaining your thought process clearly, as this will show your analytical skills.
✨Familiarise Yourself with the School's Environment
Research Harrow School and its unique environment. Understanding the school's culture and values will help you tailor your responses to align with their expectations. Mentioning specific aspects of the school during your interview can demonstrate your genuine interest in the position.
✨Prepare for Technical Questions
Expect to face technical questions related to IT hardware, software, and network issues. Brush up on common troubleshooting techniques and be ready to explain them. This will not only showcase your technical knowledge but also your ability to communicate complex information effectively.
