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- Tasks: Lead the team, ensure guest satisfaction, and drive sales during shifts.
- Company: Join a dynamic restaurant group focused on exceptional guest experiences.
- Benefits: Enjoy competitive pay, annual bonuses, and opportunities for growth.
- Why this job: Be part of a vibrant team, enhance guest experiences, and develop your leadership skills.
- Qualifications: Previous leadership experience in hospitality and strong guest-facing skills required.
- Other info: Flexible rota planning and a focus on employee engagement make this role unique.
The predicted salary is between 24000 - 36000 £ per year.
The Restaurant Duty Manager will be the main point of contact for the team during their working day. Reporting to the Venue Manager, the Restaurant Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to ensure we can manage fluctuating guest demands whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience, and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all non-guest facing tasks and activities will be allocated within your working week to allow you to spend the majority of your time within your venue and with the guests. The ideal candidate will be responsible for driving guest satisfaction by improving Guest NPS (Net Promoter Score) and addressing feedback to enhance the overall customer experience. You will also play a key role in boosting employee engagement through improved ENPS (Employee Net Promoter Score) and fostering a positive and productive work environment. Additionally, you will focus on optimising retail spend to ensure financial efficiency while maintaining profitability. Furthermore, the ideal candidate will ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards. You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met. You’ll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines. You will provide accurate rota planning three weeks in advance using SAM and take accountability for the accuracy of closing the system. A key part of your role will be coaching and developing the team to meet departmental goals. The successful candidate must have previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly. Demonstrable experience in leading teams to success is crucial, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours. Up to £30k + Annual Bonus
Restaurant Duty Manager employer: E-Fab Recruitment
Contact Detail:
E-Fab Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Duty Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Restaurant Duty Manager. Understanding the daily operational plans and how to manage fluctuating guest demands will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved guest satisfaction or employee engagement.
✨Tip Number 3
Research the company’s brand and values. Being able to align your personal values with those of the company can set you apart and show that you're a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss strategies for driving add-on sales and promotions. Think about innovative ideas you could implement to enhance the guest experience while also boosting profitability.
We think you need these skills to ace Restaurant Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Restaurant Duty Manager position. Highlight key skills such as leadership, guest-facing abilities, and operational management in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in hospitality management. Emphasise your previous leadership roles, guest satisfaction achievements, and any experience with financial efficiency or team coaching.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing guest experiences and improving team performance. Use specific examples from your past roles to demonstrate how you have successfully managed teams and driven sales.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to guest satisfaction scores (NPS) and employee engagement (ENPS). This will show your potential employer that you can deliver results in line with their goals.
How to prepare for a job interview at E-Fab Recruitment
✨Showcase Your Leadership Skills
As a Restaurant Duty Manager, you'll need to demonstrate your previous leadership experience. Be prepared to share specific examples of how you've successfully led teams, managed performance, and coached staff in past roles.
✨Emphasise Guest Experience
Since this role is heavily focused on guest satisfaction, highlight your ability to handle guest queries and resolve complaints. Share instances where you improved customer experiences or received positive feedback from guests.
✨Discuss Operational Efficiency
Talk about your experience with operational planning and efficiency. Be ready to explain how you've optimised staffing and resources in previous positions to meet fluctuating demands while maintaining high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them, particularly regarding team management and guest interactions.
