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- Tasks: Lead and support pension administration teams, ensuring high service delivery and process efficiencies.
- Company: Join a leading Financial Services Client focused on delivering exceptional pension solutions.
- Benefits: Enjoy a hybrid work model with flexibility and potential for remote work.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact in the financial sector.
- Qualifications: Previous senior level DC pension administration experience and strong interpersonal skills required.
- Other info: Contract role until the end of 2025, with opportunities for extension.
The predicted salary is between 36000 - 60000 £ per year.
Objective of the Role
One of our Financial Services Clients require a Pension Technical Lead / Manager to provide technical support and oversight to the administration teams responsible for delivering high levels of service to the business. Working closely with the Head of the Workplace Pension Trust, this role will provide senior level support including checking member and reconciliation cases, advice on complex administration queries and implementing process efficiencies.
Key Responsibilities
- Ensure high levels of business as usual service delivery.
- Promote and embed process efficiencies.
- Support transparent and effective reporting.
- Assist team leaders with case checking and complex queries.
- Assist checking of reconciliation cases.
- Support administration aspects of transition project.
- Ensure clients receive regular and effective communication which is professional and delivered to the highest standards.
- Maintain and develop good business relationships with internal and external customers.
- Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.
- Escalate any problems, mistakes, backlogs, or issues immediately to the line manager.
- Report any breaches or complaints immediately to the line manager and to Compliance.
- Where risks are identified, ensure these are documented and reported to the line manager and compliance.
- Achieve and maintain competence as required by the Company’s Training and Competence Scheme.
- Provide support to the line manager to ensure the overall team objectives are met.
Knowledge
- Previous senior level DC pension administration experience.
- Understanding of/ experience in DC master trusts.
- Strong pensions knowledge to support compliance.
- Experience of team leading preferable.
- Strong general computer skills, comfortable with MS Office (especially Excel) and other system functionality.
Skills
Interpersonal Skills
- Good interpersonal and relationship management skills.
- Scheme and member-focused service with the ability to deal with a variety of people, building relationships and managing expectations.
- Good communication skills, with the ability to communicate with schemes, members, and colleagues in a positive way.
- A friendly and supportive team player.
- Team spirited, co-operating with and respecting colleagues.
Organisational Skills
- Good organisation skills and able to prioritise.
- Flexible and adaptable to changing priorities.
- Attention to detail.
- Excellent organisational skills to manage various tasks while achieving SLAs.
This role is a Contract, lasting until the end of 2025, maybe longer. It is also a hybrid role, working more days from home than in the office.
Pension Technical Lead / Manager (hybrid) employer: E-Fab Recruitment
Contact Detail:
E-Fab Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Technical Lead / Manager (hybrid)
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in pension administration, especially around DC master trusts. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the pensions industry, particularly those who have experience in senior-level roles. Attend relevant seminars or webinars to connect with potential colleagues and learn about their experiences, which can give you insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented process efficiencies in previous roles. Being able to articulate your contributions to improving service delivery will set you apart from other candidates.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've built relationships with clients and team members in the past. Highlighting your ability to communicate effectively and manage expectations will resonate well with the hiring team.
We think you need these skills to ace Pension Technical Lead / Manager (hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pension administration and team leadership. Emphasise your understanding of DC master trusts and any previous roles that demonstrate your ability to manage complex queries.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities outlined in the job description. Explain how your skills and experiences align with their needs, particularly in promoting process efficiencies and maintaining high service delivery standards.
Showcase Interpersonal Skills: Highlight your interpersonal and relationship management skills in your application. Provide examples of how you've successfully communicated with clients and colleagues, and how you’ve built strong working relationships in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at E-Fab Recruitment
✨Showcase Your Pensions Knowledge
Make sure to brush up on your understanding of DC pension administration and master trusts. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Demonstrate Interpersonal Skills
Since this role involves a lot of communication with both internal teams and clients, highlight your interpersonal skills. Share instances where you've successfully built relationships or managed expectations in challenging situations.
✨Emphasise Organisational Abilities
The job requires excellent organisational skills and the ability to manage multiple tasks. Prepare to discuss how you prioritise your workload and ensure that you meet service level agreements (SLAs) effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding complex queries and reconciliation cases. Think of scenarios where you've had to escalate issues or implement process efficiencies, and be ready to share those experiences.
