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- Tasks: Lead a team to ensure top-notch guest accommodation and cleanliness standards.
- Company: Join a dynamic organisation focused on delivering exceptional guest experiences.
- Benefits: Enjoy a competitive salary, annual bonus, and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your leadership makes a real impact.
- Qualifications: Experience in cleaning operations and managing large teams is essential.
- Other info: Ideal for those who thrive in high-energy settings and love coaching others.
The predicted salary is between 43200 - 72000 £ per year.
The Head of Accommodation & Guest Services Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, public areas and venues within their designated area. You will lead your team in promoting the highest operational standards in general and accommodation cleanliness. This role will ensure you are driving a clean and fault-free approach to accommodation, and holding your team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to proactively manage issues that arise.
We are looking for an individual with a passion for driving excellent standards for guests. An excellent level of operational knowledge in cleaning and leading cleaning teams is essential as well as experience leading large teams in fast-paced environments. You should be motivated by high pace environments and have the ability to adapt quickly to changing environments. This includes being able to lead and coach your team to remain motivated to deliver consistently high standards. You should have excellent health and safety knowledge within the cleaning remit and be confident in managing both permanent and temporary team members to deliver results. Payroll management is also a crucial part of the role to ensure we balance costs and manage guest demand effectively, so experience in managing payroll would be very advantageous.
Salary: Up to £60k + Annual Bonus.
Head of Accommodation & Guest Services employer: E-Fab Recruitment
Contact Detail:
E-Fab Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Accommodation & Guest Services
✨Tip Number 1
Familiarise yourself with the latest trends in guest services and accommodation management. Understanding what guests expect today can help you demonstrate your passion for high standards during interviews.
✨Tip Number 2
Prepare examples of how you've successfully led large teams in fast-paced environments. Be ready to discuss specific challenges you've faced and how you motivated your team to overcome them.
✨Tip Number 3
Brush up on your health and safety knowledge related to cleaning operations. Being able to confidently discuss compliance and safety measures will show that you're serious about maintaining high operational standards.
✨Tip Number 4
If you have experience with payroll management, be prepared to share how you've balanced costs while meeting guest demands. This will highlight your ability to manage resources effectively in a dynamic environment.
We think you need these skills to ace Head of Accommodation & Guest Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cleaning teams and maintaining high operational standards. Use specific examples that demonstrate your ability to lead in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest services and your commitment to cleanliness. Mention your leadership style and how you motivate teams to achieve high standards.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed large teams and dealt with payroll management. Include any specific achievements that showcase your ability to drive results.
Showcase Health and Safety Knowledge: Since health and safety is crucial in this role, include any relevant certifications or training you have completed. Discuss how you have implemented health and safety protocols in previous positions.
How to prepare for a job interview at E-Fab Recruitment
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading large teams, especially in fast-paced environments. Highlight your ability to motivate and coach team members, and provide examples of how you've successfully managed a team to achieve high operational standards.
✨Highlight Your Operational Knowledge
Be ready to talk about your understanding of cleaning standards and health and safety regulations. Discuss any relevant certifications or training you have, and how you've implemented these standards in past roles.
✨Discuss Payroll Management Experience
Since payroll management is crucial for this role, be prepared to share your experience in managing payroll effectively. Talk about how you've balanced costs while meeting guest demand in previous positions.
