At a Glance
- Tasks: Help customers switch to vaping and provide excellent service in a fun retail environment.
- Company: E-Cigarette Direct, a values-led business focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, training opportunities, and free snacks!
- Other info: Potential for permanent role after 6 months; flexible shift patterns.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Customer-focused attitude; retail or vaping experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Position: Retail Customer Adviser - 4 Days per week (18 hours)
Location: Hereford
Salary: £12.71 per hour
We make a real difference to people’s lives. You can too. At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on people’s lives every single day. Our retail stores are at the heart of what we do. Since 2008, we’ve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.
We always operate with an honest, customer focused approach. Working together as a tight knit team to share our knowledge, provide great service, and change people’s lives. The successful candidate to join our team will be a friendly, confident ‘people person’ who is able to share our value in bringing a passion to what we do. They should enjoy a variety of tasks, and thrive on taking responsibility when working alone. Retail or vaping experience would be an advantage, but a positive attitude is far more important … everything else we can teach!
Benefits of working with E-Cigarette Direct:
- A fun, collaborative and very rewarding work environment.
- A values led business where people come first.
- Opportunities for training and career development.
- Open communication with everyone from colleagues to directors.
- Enhanced annual leave entitlement.
- Healthcare cash plan.
- Free subscriptions to Wellbeing platforms.
- Free tea, coffee and snacks (all day long!).
- Generous staff discounts.
Working in our retail stores will require flexibility as shift patterns will vary week to week. For this role you will need to be flexible and available to work 4 days a week on a Monday, Tuesday, Thursday & Saturday. This is a temporary role for 6 months but has the potential to be made permanent for the right candidate.
Essential criteria:
- Have a Customer first attitude and approach to working
- Self-motivated and willing to work alone or as part of a team
- Experience with troubleshooting and dealing with customer queries and complaints
- Excellent verbal communication skills
- Competent at using a till and handling card and cash transactions
- Reliable and Punctual
- Willingness to learn and keep up to date knowledge on vaping products
Want to know more? Check out our website www.ecigarettedirect.co.uk, Glassdoor profile or drop us an email recruitment[at]ecigarettedirect.co.uk.
Retail Customer Advisor - Hereford 18 hours employer: E-Cigarette Direct
E-Cigarette Direct is an exceptional employer that prioritises a fun and collaborative work environment, where employees are valued and encouraged to grow. With a strong focus on customer service and a commitment to employee development, team members enjoy enhanced benefits such as generous staff discounts, healthcare cash plans, and opportunities for training. Located in Hereford, this role offers the chance to make a real difference in people's lives while being part of a supportive and passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor - Hereford 18 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time on E-Cigarette Direct's website. Familiarise yourself with their products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! As a Retail Customer Advisor, you'll be interacting with customers all day. Role-play common customer scenarios with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your passion! During the interview, express why you’re excited about vaping and helping customers. Your enthusiasm can set you apart from other candidates and show that you align with the company's values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor - Hereford 18 hours
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and vaping shine through. We want to see that you genuinely care about making a difference in people's lives!
Tailor Your CV:Make sure your CV highlights relevant experience, even if it’s not directly in retail or vaping. We love seeing how your skills can transfer to our team, so don’t be shy about showcasing your strengths!
Be Yourself:We’re looking for friendly, confident people who can connect with customers. Don’t hesitate to let your personality come through in your application – we want to know the real you!
Apply Through Our Website:To ensure your application gets to us, please apply directly via our website. It’s the best way to make sure we see your application and get you on board with our fantastic team!
How to prepare for a job interview at E-Cigarette Direct
✨Know Your Stuff
Familiarise yourself with vaping products and the company’s values. Being able to discuss how E-Cigarette Direct makes a difference in customers' lives will show your genuine interest and understanding of their mission.
✨Show Off Your People Skills
As a Retail Customer Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your customer-first attitude and ability to thrive in a team.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility in shift patterns, be prepared to discuss your availability openly. Highlight any previous experiences where you’ve adapted to changing schedules or responsibilities.
✨Bring a Positive Attitude
E-Cigarette Direct values a positive mindset over experience. Be sure to convey your enthusiasm for the role and willingness to learn. Share instances where your attitude has positively impacted your work environment.
