At a Glance
- Tasks: Assist customers and provide excellent service in a vibrant retail environment.
- Company: Join E-Cigarette Direct, a values-led business making a positive impact on lives.
- Benefits: Enjoy competitive pay, flexible shifts, training opportunities, and free snacks!
- Other info: Potential for permanent role after 6 months; dynamic and fun workplace.
- Why this job: Be part of a passionate team that helps customers switch to vaping.
- Qualifications: Customer-focused attitude; retail experience is a plus but not essential.
The predicted salary is between 25000 - 25000 £ per year.
Position: Retail Customer Adviser - 4 Days per week (18 hours)
Location: Hereford
Salary: £12.71 per hour
We make a real difference to people’s lives. You can too. At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on people’s lives every single day. Our retail stores are at the heart of what we do. Since 2008, we’ve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.
We always operate with an honest, customer focused approach. Working together as a tight knit team to share our knowledge, provide great service, and change people’s lives.
The successful candidate to join our team will be a friendly, confident ‘people person’ who is able to share our value in bringing a passion to what we do. They should enjoy a variety of tasks, and thrive on taking responsibility when working alone. Retail or vaping experience would be an advantage, but a positive attitude is far more important … everything else we can teach!
Benefits of working with E Cigarette Direct:
- A fun, collaborative and very rewarding work environment.
- A values led business where people come first.
- Opportunities for training and career development.
- Open communication with everyone from colleagues to directors.
- Enhanced annual leave entitlement.
- Healthcare cash plan.
- Free subscriptions to Wellbeing platforms.
- Free tea, coffee and snacks (all day long!).
- Generous staff discounts.
Working in our retail stores will require flexibility as shift patterns will vary week to week. For this role you will need to be flexible and available to work 4 days a week on a Monday, Tuesday, Thursday & Saturday. This is a temporary role for 6 months but has the potential to be made permanent for the right candidate.
Essential criteria:
- Have a Customer first attitude and approach to working
- Self-motivated and willing to work alone or as part of a team
- Experience with troubleshooting and dealing with customer queries and complaints
- Excellent verbal communication skills
- Competent at using a till and handling card and cash transactions
- Reliable and Punctual
- Willingness to learn and keep up to date knowledge on vaping products
Want to know more? Check out our website www.ecigarettedirect.co.uk, Glassdoor profile or drop us an email recruitment[at]ecigarettedirect.co.uk.
Retail Assistant - Hereford employer: E-Cigarette Direct
E-Cigarette Direct is an exceptional employer that prioritises a fun and collaborative work environment, where employees are valued and supported in their personal and professional growth. With a strong focus on customer service and a commitment to enhancing the lives of our customers, we offer flexible working hours, generous benefits including enhanced annual leave and healthcare plans, and opportunities for training and career development. Join our passionate team in Hereford and be part of a company that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Hereford
✨Tip Number 1
Get to know the company! Before your interview, spend some time on E-Cigarette Direct's website. Familiarise yourself with their products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've provided excellent service or resolved a tricky situation. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look smart and approachable. A friendly appearance can go a long way in making a great first impression, especially in a customer-focused role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Assistant - Hereford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and vaping shine through. We want to see that you genuinely care about making a difference in people's lives, just like we do!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience, especially in retail or customer service. Even if you don’t have direct vaping experience, showcasing your skills and positive attitude is key for us.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website:To ensure your application gets to us without a hitch, please apply directly via our website. It’s the best way to make sure we see your application and can get back to you quickly!
How to prepare for a job interview at E-Cigarette Direct
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of vaping products and the company’s values. Being able to discuss how E-Cigarette Direct makes a difference in customers' lives will show your genuine interest and alignment with their mission.
✨Show Off Your People Skills
As a Retail Customer Adviser, being a 'people person' is key. Prepare examples from your past experiences where you've successfully dealt with customers or resolved complaints. This will demonstrate your customer-first attitude and ability to thrive in a team environment.
✨Flexibility is Key
Since the role requires flexibility in shift patterns, be ready to discuss your availability openly. Highlight your willingness to adapt and take on various tasks, which aligns perfectly with the dynamic nature of retail work.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows that you’re not just interested in the job, but also in growing within the company and contributing positively to the team.
