At a Glance
- Tasks: Support IT services, troubleshoot issues, and assist with O365 applications.
- Company: Dynamic IT service provider supporting offices across EMEA.
- Benefits: Gain a Level 3 ICT qualification and valuable hands-on experience.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Kickstart your tech career while learning from industry experts.
- Qualifications: GCSEs in English and Maths (Grade A* - C) required.
The predicted salary is between 800 - 1400 £ per month.
About Our Client:
Our client provides IT services to support approximately 700 staff in 13 European, Middle East and North African country offices (English is the transactional language). Across EMEA they migrated email function to Office 365 (O365) in 2017 and has been expanding the use of the business productivity suite to include many of the Apps such as Teams, OneDrive, SharePoint Online, OneNote, Forms, Flow, Power BI, Planner and PowerApps along with improved communication via Skype for Business, Zoom and unified communications.
The Role:
Possible start date: ASAP
Monday to Friday: There is a requirement for post holder to work flexibly with other members of the IT team in order to provide IT service to UK and European Offices between the hours of 8am – 6pm GMT
Total working hours: 35
What you will do in your working day:
The role will be to provide support (with the help of the IT Team) in the full range of IT computer problems, installing and configuring systems, diagnose hardware/software faults and solve technical application issues either in person or via remote connections. It is therefore essential that the applicant is aware this role requires you to be willing to learn a wide range of O365, application and network skill sets to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.
Specific Areas of Responsibility:
- O365 Apps
- Active Directory maintenance
- Teams administration and support
- Creating new user accounts
- Resetting password
- Assisting with on-going projects
- Setup of new IT equipment
- Supporting users with IT queries
- Creating Purchase Orders
- Service Desk and General IT support
- Cyber awareness and action
- Contribute to the rollout of the laptop replacement program
- Assist in the management of business system implementations
The training you will receive:
Level 3 ICT qualification
All training is undertaken online, through a combination of self-paced eLearning and live online classes
Functional skills in English and Mathematics, if required
Things to consider:
Our client reserves the right in consultation with employees to change base location according to organisational and departmental requirements
There is a requirement for occasional out of working hours as and when needed
Qualifications required:
- GCSE or equivalent English (Grade A* - C 9/4) - Essential
- GCSE or equivalent Mathematics (Grade A* - C 9/4) - Essential
About You:
- Good customer service for all support queries and adhere to all service management principles
- The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards
- Be hard working
- Be driven and enthusiastic to succeed
Working With Others:
- Work with Country office support staff to research the best solution to the IT related problem
- Talking staff/clients through a series of actions, either face to face or remotely
- Under Head of IT guidance, document scopes of work for IT project implementations
- Establish a good working relationship with staff and external users of the system as well as third party organisations
- Support the roll-out of new applications including procedural documentation
Cultivate Learning:
- Training and educating end-users with guidance on O365 capabilities and collaboration tools
- Document work performed through the ticketing system including details and outcomes
- Provide comprehensive inductions and orientation of applications and services to all new staff members
- Take a hands-on proactive project management role in working with CIUK and Country offices to ensure project objectives are reached
- Write procedures to guide the businesses on how they can enhance their O365 skills
- Raise the profile of CIUK IT Support services by creating internal communications advising enhancements and features of applications, how to get help and service availability etc.
The Apprenticeship:
Qualification: ICT Level 3
Duration: 18 months
Workplace Pension
ICT Apprentice in London employer: e-Careers Limited
e-Careers Limited is an exceptional employer for those looking to kickstart their career in Human Resources. With a strong focus on employee development, we offer comprehensive training leading to a CIPD qualification and a guaranteed remote internship, all within a supportive and flexible work culture that values diversity and growth. Join us to gain practical experience and the potential for a job offer, making your entry into the HR field both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, join online forums, or even hit up LinkedIn. The more folks you know, the better your chances of landing that ICT Apprentice gig!
✨Tip Number 2
Show off your skills! If you've got experience with O365 or any of the other tools mentioned, make sure to highlight that in conversations. Share examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies directly, including ours at StudySmarter. Express your interest in the ICT Apprentice role and ask about potential opportunities. You never know what might come up!
✨Tip Number 4
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle user queries or troubleshoot issues with O365. Being ready to demonstrate your problem-solving skills can really set you apart from the competition!
We think you need these skills to ace ICT Apprentice in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ICT Apprentice role. Highlight any relevant experience or skills you have with O365, customer service, or IT support. We want to see how you can fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your willingness to learn and grow with us at StudySmarter.
Show Off Your Soft Skills:In IT, technical skills are important, but so are soft skills! Make sure to showcase your ability to work in a team, communicate effectively, and provide great customer service. We love candidates who can connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at e-Careers Limited
✨Know Your O365 Inside Out
Make sure you brush up on your knowledge of Office 365 and its various applications. Familiarise yourself with Teams, OneDrive, SharePoint Online, and other tools mentioned in the job description. Being able to discuss how you've used these tools or how they can benefit the team will show your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since this role involves providing IT support, it's crucial to demonstrate your customer service abilities. Think of examples where you've helped someone solve a problem, whether in a work setting or otherwise. Highlight your patience and communication skills, as these are key to resolving IT queries effectively.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Brush up on common hardware and software issues, and be ready to explain how you would diagnose and resolve them. Practising with mock interviews can help you articulate your thought process clearly when faced with technical scenarios.
✨Be Ready to Discuss Teamwork
This role requires collaboration with other IT team members and country office staff. Prepare to share experiences where you've successfully worked in a team to achieve a goal. Emphasise your ability to take initiative while also being a supportive team player, as this balance is essential for success in the position.
