At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with members.
- Company: Join the Scottish Building Society, a trusted name in financial services.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and continuous professional development.
- Why this job: Be the first point of contact and make a real difference for our members.
- Qualifications: Preferably educated to Higher Level with customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience. Actioning customer queries and requests. Building relationships and finding solutions. Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements.
Efficient Inbound call answering to meet Society’s standards. Efficient Outbound calling to members as part of our Relationship strategy. Continuous identification of service improvements both from own experience and from member feedback. Being a Subject Matter Expert in those tasks aligned to each Centre of Excellence and support other colleagues with their knowledge. Accurate cash handling. Adherence to Relationship Centre security measures. Treat information with appropriate confidentiality and sensitivity. Actively promoting use of online service to members.
Logging any customer complaints in line with the regulatory guidance and timescales and taking personal ownership for these and where required, forwarding to the relevant departments for investigation, proactive tracking of progress and relaying the outcome of the investigation to the customer and/or providing progress updates to the customer as appropriate. Account maintenance including transfers, cheque requests and Faster Payments, closing accounts and processing of Bond maturities. Power of attorney and deceased customers. Ensuring the relevant operating procedure manuals are reviewed in the first instance and updated as required and kept fit for purpose.
General Duties
- Dealing with incoming and outgoing mail
- Project work or testing as required.
- Participate in the training and mentoring of colleagues.
- Continuously develop and maintain your technical and professional knowledge and competence.
Skills or Qualifications required
- Preferably educated to Higher Level or equivalent.
- Experience in a face-to-face Customer Service role environment, preferably in a branch setting.
- Previous experience working with Microsoft Office programmes.
Desired experience:
- Working within a Financial Services organisation
- Tenured experience working within a Customer Service environment.
Behaviours
- Responsibility
- Integrity
- Respect
- Accuracy and attention to detail.
- Ability to work effectively in a team environment.
- Excellent numeric abilities.
- Good verbal and written communication skills.
Member Relationship Assistant with Scottish Building Society in Inverness employer: DYWICH
Scottish Building Society is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the financial services sector. With a strong focus on customer service excellence, employees are empowered to build meaningful relationships with members while enjoying a collaborative environment that encourages continuous learning and improvement. Located in a vibrant community, the Society offers unique opportunities to engage with customers and contribute to their financial well-being, all while adhering to high standards of integrity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Member Relationship Assistant with Scottish Building Society in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DYWICH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DYWICH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Relationship Assistant with Scottish Building Society in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DYWICH:Your cover letter is your chance to shine! Tell us why you want to work at DYWICH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DYWICH!
How to prepare for a job interview at DYWICH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
