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- Tasks: Help customers with their fibre installation journey through phone, email, and web chat.
- Company: Highland Broadband, a friendly and supportive workplace.
- Benefits: Flexible working hours, team support, and a chance to make a difference.
- Other info: Opportunity to work in a collaborative environment with shared goals.
- Why this job: Join a dynamic team and create positive experiences for customers every day.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you a natural communicator who loves helping people? We’re looking for a friendly, proactive individual with excellent customer service skills to join our customer service team. In this role, you’ll play a key part in each customer’s journey — from their first questions about who we are, to helping them get set up with full fibre and supporting them through installation.
Reporting to the Customer Service Team Leader, you’ll handle customer queries across phone, email, and web chat, ensuring every customer receives a simple, smooth and positive experience. As we aim to be available when our customers need us, your working pattern will include some early evening shifts (to be discussed) shared across the wider team.
What you’ll be doing:
- Responding to enquiries from potential customers via phone, email, or web chat — understanding their needs and recommending the best products.
- Keeping customers fully updated throughout their onboarding process, including scheduling installations and creating accurate customer accounts.
- Managing your customer pipeline in line with performance targets while delivering an exceptional service experience.
- Providing tailored support to customers who need extra guidance until their fibre service is successfully up and running.
- Working closely with teams such as Finance and Field Engineering to ensure a seamless onboarding journey.
- Assisting with responses to customer interactions across our social media channels.
What you’ll need:
- A customer-first mindset and a passion for creating positive experiences.
- Previous experience in a customer-facing role (retail, hospitality, office-based, or similar).
- Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
- Flexibility to work a full-time shift which includes some early evening finishes (5pm) and with occasional Saturdays 9–12.
Highland Broadband are Hiring in Inverness employer: DYWICH
Contact Detail:
DYWICH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highland Broadband are Hiring in Inverness
✨Tip Number 1
Get to know Highland Broadband! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or social media. Ask them about their experiences and any tips they might have for you. It shows initiative and can give you insider knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer service world with us.
We think you need these skills to ace Highland Broadband are Hiring in Inverness
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer-facing roles. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your friendly and proactive approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for. Mention your passion for helping people and how you can contribute to creating a smooth onboarding experience for our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Highland Broadband!
How to prepare for a job interview at DYWICH
✨Know the Company Inside Out
Before your interview, take some time to research Highland Broadband. Understand their services, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve excelled in customer service. Think about specific situations where you went above and beyond for a customer. This will demonstrate your customer-first mindset and how you can create positive experiences.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, managing difficult situations, and working in a team. Practising your responses will help you feel more confident and articulate during the interview.
✨Be Ready for Role-Play Scenarios
Since this role involves direct customer interaction, be prepared for potential role-play scenarios during the interview. This could involve responding to a customer query or resolving a complaint. Approach these exercises with a friendly and proactive attitude to showcase your communication skills.