At a Glance
- Tasks: Help customers with their queries and ensure a smooth onboarding experience.
- Company: Highland Broadband, a friendly and supportive workplace.
- Benefits: Flexible shifts, teamwork environment, and opportunities for growth.
- Other info: Join a small team dedicated to creating positive customer experiences.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
Are you a natural communicator who loves helping people? We’re looking for a friendly, proactive individual with excellent customer service skills to join our customer service team. In this role, you’ll play a key part in each customer’s journey — from their first questions about who we are, to helping them get set up with full fibre and supporting them through installation.
Reporting to the Customer Service Team Leader, you’ll handle customer queries across phone, email, and web chat, ensuring every customer receives a simple, smooth and positive experience. As we aim to be available when our customers need us, your working pattern will include some early evening shifts (to be discussed) shared across the wider team.
What you’ll be doing:
- Responding to enquiries from potential customers via phone, email, or web chat — understanding their needs and recommending the best products.
- Keeping customers fully updated throughout their onboarding process, including scheduling installations and creating accurate customer accounts.
- Managing your customer pipeline in line with performance targets while delivering an exceptional service experience.
- Providing tailored support to customers who need extra guidance until their fibre service is successfully up and running.
- Working closely with teams such as Finance and Field Engineering to ensure a seamless onboarding journey.
- Assisting with responses to customer interactions across our social media channels.
What you’ll need:
- A customer-first mindset and a passion for creating positive experiences.
- Previous experience in a customer-facing role (retail, hospitality, office-based, or similar).
- Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
- Flexibility to work a full-time shift which includes some early evening finishes (5pm) and with occasional Saturdays 9–12.
Highland Broadband are Hiring employer: DYWICH
Highland Broadband is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for individuals passionate about customer service. With opportunities for personal growth and development, employees are encouraged to thrive in their roles while contributing to a positive customer experience. Located in a vibrant community, the company offers flexible working patterns, including early evening shifts, ensuring a healthy work-life balance for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Highland Broadband are Hiring
✨Tip Number 1
Get to know Highland Broadband! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Highland Broadband family.
We think you need these skills to ace Highland Broadband are Hiring
Some tips for your application 🫡
Show Your Personality:When writing your application, let your natural communication style shine through. We want to see the real you, so don’t be afraid to be friendly and approachable in your tone!
Tailor Your Experience:Make sure to highlight any previous customer service roles you've had. We’re looking for that customer-first mindset, so share specific examples of how you’ve created positive experiences for customers.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DYWICH
✨Know the Company Inside Out
Before your interview, take some time to research Highland Broadband. Understand their services, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand their needs.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Prepare to discuss how you would handle difficult customers or unexpected issues, showcasing your problem-solving skills and customer-first mindset.
