At a Glance
- Tasks: Help customers with their queries and guide them through the onboarding process.
- Company: Highland Broadband, a friendly and supportive workplace.
- Benefits: Flexible shifts, teamwork environment, and opportunities for growth.
- Other info: Join a small team dedicated to creating positive customer experiences.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
Are you a natural communicator who loves helping people?
We’re looking for a friendly, proactive individual with excellent customer service skills to join our customer service team.
In this role, you’ll play a key part in each customer’s journey — from their first questions about who we are, to helping them get set up with full fibre and supporting them through installation.
Reporting to the Customer Service Team Leader, you’ll handle customer queries across phone, email, and web chat, ensuring every customer receives a simple, smooth and positive experience.
As we aim to be available when our customers need us, your working pattern will include some early evening shifts (to be discussed) shared across the wider team.
- What you’ll be doing
- Responding to enquiries from potential customers via phone, email, or web chat — understanding their needs and recommending the best products.
- Keeping customers fully updated throughout their onboarding process, including scheduling installations and creating accurate customer accounts.
- Managing your customer pipeline in line with performance targets while delivering an exceptional service experience.
- Providing tailored support to customers who need extra guidance until their fibre service is successfully up and running.
- Working closely with teams such as Finance and Field Engineering to ensure a seamless onboarding journey.
- Assisting with responses to customer interactions across our social media channels.
- What you’ll need
- A customer-first mindset and a passion for creating positive experiences.
- Previous experience in a customer-facing role (retail, hospitality, office-based, or similar).
- Strong teamwork skills — you’ll be part of a small, supportive team working towards shared goals.
- Flexibility to work a full-time shift which includes some early evening finishes (5pm) and with occasional Saturdays 9–12.
- #J-18808-Ljbffr
Highland Broadband are Hiring in Inverness employer: DYWICH
Highland Broadband is an exceptional employer that prioritises a customer-first mindset and fosters a supportive work culture. With opportunities for personal growth and development, employees are encouraged to thrive in their roles while contributing to a seamless onboarding experience for customers. Located in a vibrant community, the company offers flexible working patterns, including early evening shifts, ensuring a balanced work-life dynamic.
