At a Glance
- Tasks: Support the Customer Operations team and ensure orders are processed accurately and on time.
- Company: Join Baxters Food Group, a leading name in the food industry.
- Benefits: Permanent position with full-time hours and opportunities for growth.
- Other info: Collaborative environment with a focus on teamwork and shared goals.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer-focused mindset and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available. We are recruiting to the following role: Customer Operations Coordinator, Baxters Food Group - Fochabers.
Location: Fochabers
Duration: Permanent
Working hours: Full-time
Responsibilities:
- Support the Customer Operations team by maintaining accurate customer profiles including customer cross references, EDI set-up, MLOR database management and derogation requests.
- Review and process customer orders, ensuring they are received accurately and on time, in line with agreed minimum order quantities, lead times and forecast requirements.
- Collaborate with internal departments across the business (e.g. Sales, Despatch, Planning, Operations and Technical) to ensure orders are despatched on time and in full, proactively addressing any potential delay.
About You:
- Demonstrates a customer focused mindset, with a commitment to delivering high levels of service.
- Works effectively as part of a cross-functional team, contributing to shared goals and outcomes.
- Ability to develop and maintain effective relationships with both internal and external customers.
- Confident and effective communicator, both written and verbal, able to engage at all levels, including Directors, Senior Managers, and challenging stakeholders.
Customer Operations Coordinator, Baxters Food Group - Fochabers employer: DYW (Developing the Young Workforce) Moray
Joining DYW Moray as an Offshore Wind O&M Technician Apprentice in Buckie offers a unique opportunity to blend theoretical knowledge with practical skills in a rapidly growing industry. The company fosters a supportive work culture that prioritises employee development, providing access to training and mentorship while promoting a healthy work-life balance through a flexible rotation schedule. With a commitment to sustainability and innovation, DYW Moray stands out as an excellent employer for those seeking meaningful and rewarding careers in renewable energy.
Contact Details:
DYW (Developing the Young Workforce) Moray Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator, Baxters Food Group - Fochabers
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DYW (Developing the Young Workforce) Moray. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DYW (Developing the Young Workforce) Moray before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coordinator, Baxters Food Group - Fochabers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DYW (Developing the Young Workforce) Moray:Your cover letter is your chance to shine! Tell us why you want to work at DYW (Developing the Young Workforce) Moray specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DYW (Developing the Young Workforce) Moray!
How to prepare for a job interview at DYW (Developing the Young Workforce) Moray
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
