Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service relationships with distributor partners and drive exceptional experiences.
- Company: Join Dyson, a company known for innovative solutions that redefine customer experiences.
- Benefits: Comprehensive financial, lifestyle, and health benefits tailored to your needs.
- Other info: Dynamic campus culture focused on collaboration, creativity, and inclusivity.
- Why this job: Make a real impact by enhancing global customer experiences and driving continuous improvement.
- Qualifications: Experience managing global partners in customer service and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the role
As our Senior Key Account Manager, you will lead the customer service relationship with our distributor partners, ensuring they deliver exceptional experiences for Dyson owners around the world. You’ll drive best‑practice sharing, training, and process improvements that fuel growth, reduce customer effort, and create consistency across markets. You will work closely with market stakeholders to identify and engage key customer service contacts, building strong partnerships that elevate our global owner experience.
Key responsibilities include:
- Strategic Alignment
- Ensure distributor partners uphold Dyson’s customer experience principles and brand values.
- Align distributor capabilities with global and functional business priorities.
- Identify market and geographic trends to drive shared learning and continuous improvement.
- Performance Management
- Define and monitor global KPIs and SLAs (including CSAT, FCR, AHT, and NPS).
- Run regular performance reviews and maintain scorecards.
- Lead and support continuous improvement initiatives across distributor operations.
- Relationship & Communication
- Act as the primary liaison between Dyson teams and distributor partners.
- Collaborate with market stakeholders to engage key customer service contacts.
- Foster strong partnerships that enable innovation, responsiveness, and shared accountability.
- Manage escalation processes to ensure timely and effective issue resolution.
- Enablement & Support
- Share tools, training, and documentation that strengthen distributor capability.
- Ensure distributors have access to the latest resources and guidance to reduce customer effort and enhance satisfaction.
About you
You have hands-on experience managing global partners or distributors—especially in customer service or consumer-facing roles. You understand what drives customer experience and operational performance, and know how to measure both. You lead by influence, thriving in complex, matrixed organisations. You’re adept at overseeing contracts, tracking performance, and driving continuous improvement. Your communication and stakeholder management skills connect teams and regions, bringing people together. You confidently navigate complex operations and push for strategic alignment.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Senior Key Account Manager (Distributors & B2B) employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (Distributors & B2B)
✨Tip Number 1
Network like a pro! Reach out to current or former Dyson employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Key Account Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Dyson's customer experience principles inside out. Think of examples from your past roles where you've driven customer satisfaction or improved processes. We want to see how you align with our values!
✨Tip Number 3
Showcase your strategic thinking! Be ready to discuss how you've identified market trends in previous roles and how you’ve used that knowledge to drive improvements. This is key for the Senior Key Account Manager position, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Dyson team. Let’s get you in the door!
We think you need these skills to ace Senior Key Account Manager (Distributors & B2B)
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can contribute to creating exceptional experiences for Dyson owners, so share specific examples of how you've done this in the past.
Highlight Your Strategic Thinking: As a Senior Key Account Manager, you'll need to align distributor capabilities with our business priorities. Make sure to include any relevant experience where you've successfully driven strategic initiatives or improvements in your previous roles.
Demonstrate Your Relationship-Building Skills: We value strong partnerships, so in your application, emphasise your ability to foster relationships with stakeholders. Share stories that showcase your communication skills and how you've managed to connect teams across different regions.
Tailor Your Application to Us: Make your application stand out by tailoring it specifically to Dyson. Use our language and values from the job description to show that you understand what we’re about. And remember, apply through our website for the best chance!
How to prepare for a job interview at Dyson
✨Know Dyson Inside Out
Before your interview, dive deep into Dyson's values and customer experience principles. Understand how they solve problems and what makes their approach unique. This will help you align your answers with their mission and show that you're genuinely interested in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed global partners or improved customer service. Highlight your ability to drive performance metrics like CSAT and NPS, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Relationship Building Skills
Since this role involves acting as a liaison between teams and distributor partners, be ready to discuss how you've built strong partnerships in the past. Share stories that illustrate your communication skills and ability to foster collaboration across different stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in customer service or how they measure success with their distributors. This shows your strategic thinking and genuine interest in contributing to their goals.