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- Tasks: Lead catering operations across Dyson UK, ensuring high standards and quality in all locations.
- Company: Join Dyson, a global tech innovator transforming everyday products with cutting-edge design and performance.
- Benefits: Enjoy competitive salary, bonuses, generous holidays, free lunches, and on-site facilities like a gym.
- Why this job: Be part of a dynamic team shaping employee experiences in a rapidly growing company with a unique culture.
- Qualifications: Seeking experienced leaders with strong communication skills and a passion for quality customer service.
- Other info: Flexible working options and a commitment to diversity make Dyson an inclusive workplace.
The predicted salary is between 48000 - 84000 £ per year.
About Us
Dyson is a global technology company with a unique philosophy – to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different. Dyson Estates consists of 160 properties including offices, RDD facilities, manufacturing sites and direct retail stores and is growing with the expansion of our HQ in Singapore – St James Power Station.
Five years ago 80% of Dyson\’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers, heaters and Personal care are powering its growth in 75 countries around the world.
Dyson is rapidly expanding; in its new and core categories, and across all global markets. The next five years are going to be Dyson\’s biggest and busiest yet. By 2025, there will be 100 new machines, 3 new product portfolios and Dyson\’s headcount will have grown. With this pace of growth, these ambitious plans, and the complexities of global expansion, it is natural that Dyson is working towards creating great spaces to work in.
About The Role
Our mission is to provide workspace that matches our business aspirations. We create spaces that support our employee\’s well-being and provide facilities that enable our people to have the best employee experience whilst at work.
The role will include setting the direction and ensuring consistency for delivery, standards, quality and ways of working in all catering locations in the UK and Dyson events.
Skills and expertise as a customer-focused strategic leader, collaborator and influences are key to interacting effectively with Head of Food Quality and the various stakeholders in relation to Dyson events.
This role reports into the Head of Estates Operations UK and works collaboratively with the Head of Food Quality to ensure high standards are maintained. This role is accountable for the Catering operations across our UK sites, as well as the leadership of our UK catering teams.
You will:
- Work with colleagues in Estates Delivery to assess new Dyson locations in the UK identifying whether catering should be in house/out house and carry out workforce planning
- Check and approve architecture and design for new catering locations and refurbishments to ensure they meet the needs and requirements of the catering team along with the Head of Food Quality
- Carry out regular audits to assess quality, processes and food standards are upheld and adhered to in all Dyson Cafes. Lead through the Head Chef to deliver all improvements identified
- Identify continuous improvements such as simplifying processes and implementing solutions to enable the cafes to deliver to high volumes to ensure consistency, improved standards and customer experience
- Work with and negotiate preferred suppliers and act as an escalation point in the management of suppliers
- Work with the Head of Food Quality to implement new ideas and ensure standards are maintained through the catering team
- Act as the single point of contact for Forward Dyson and Catering initiatives across Dyson UK
- Act as the single point of contact for event requests in the absence of the Roundhouse and Events manager
- Lead the people management of the Catering teams, ensuring we attract and retain the right people
- Works collaboratively with CoEs to deliver new initiatives e.g. Comms
- Manages expectations of senior stakeholders and actively seeks feedback from the business
- Financial accountability and budgeting for Catering
- Organise and source new equipment
- Ensure adherence to H & S Standards, COSHH and Food Hygiene and ensure the catering team are compliant
About You
We\’re looking for someone who is:
- An experienced leader who understands the logistic and operations of running both events and in house and out house catering offerings
- Able to drive standards, consistency and quality through the Head Chef/chef managers
- Has an eye for detail
- Experienced in negotiating with suppliers
- Can make sound decisions on continuous improvement
- Strong communicator and influencer to ensure all locations are aligned
- Creative individual with a passion for good customer service and high-quality fresh foods
- Can demonstrate good stakeholder management and manage expectations
- Resilient in their approach
- Catering related qualifications advantageous
Benefits
Financial
- A competitive salary
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail purchases
- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
- Generous holiday allowance of 27 days (plus bank holidays)
- Free on-site parking
- Free on-site lunches, fruit, and hot drinks
- Access to on-site sports centre, gym, hair salon, and lifestyle assistance
- Electric vehicle salary sacrifice scheme
- Option to purchase additional holiday days
Health
- Private medical insurance and dental insurance
- Employee assistance programme
- Digital GP services
- On-site physiotherapy and GP services
- Prescription service
- Fertility treatment support
#LI-KH1
Dyson is an equal opportunity employer. We know that great minds don\’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Senior Catering Operations Manager employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Catering Operations Manager
✨Tip Number 1
Familiarise yourself with Dyson's unique philosophy and values. Understanding their commitment to innovation and quality will help you align your experience and ideas with their mission during discussions.
✨Tip Number 2
Network with current or former Dyson employees, especially those in catering or operations roles. They can provide insights into the company culture and expectations, which can be invaluable for your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven improvements in catering operations or event management. Highlighting your strategic leadership skills will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on industry trends in catering and hospitality. Being knowledgeable about current best practices will show your passion for the field and your ability to bring fresh ideas to Dyson.
We think you need these skills to ace Senior Catering Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering operations and leadership. Focus on your achievements in managing teams, improving standards, and working with suppliers, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and high-quality food. Mention specific examples of how you've driven improvements in previous roles and how you align with Dyson's mission to create great workspaces.
Highlight Relevant Skills: Emphasise skills such as negotiation, stakeholder management, and operational logistics. Use concrete examples to demonstrate how you've successfully applied these skills in past positions.
Showcase Your Leadership Style: Describe your approach to leading teams and ensuring high standards. Highlight any experience you have in training and developing staff, as well as how you foster a positive work environment.
How to prepare for a job interview at Dyson
✨Understand Dyson's Philosophy
Before the interview, make sure you grasp Dyson's unique approach to problem-solving and innovation. Familiarise yourself with their product range and recent developments, as this will show your genuine interest in the company and its mission.
✨Showcase Your Leadership Skills
As a Senior Catering Operations Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams, managed operations, and driven improvements in previous roles. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Prepare for Stakeholder Management Questions
Given the collaborative nature of the role, expect questions about managing expectations and working with various stakeholders. Think of instances where you've effectively communicated with different parties and how you ensured alignment on goals and standards.
✨Emphasise Your Customer Service Focus
Dyson values high-quality customer service, so be prepared to discuss your approach to ensuring an excellent experience for customers. Share examples of how you've implemented changes based on customer feedback or improved service delivery in past roles.
