At a Glance
- Tasks: Deliver engaging training sessions on Dyson products to retail teams and experts.
- Company: Join Dyson, a fast-growing tech company with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Exciting career growth potential and the chance to work with cutting-edge technology.
- Why this job: Be a key player in shaping how Dyson products are showcased and understood.
- Qualifications: Experience in training delivery and understanding of retail environments.
The predicted salary is between 36000 - 60000 £ per year.
About us
Dyson is growing fast and our ambition is huge – more categories, more locations and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. Our People team are responsible for activating our unique philosophy and values to deliver a truly Dyson people experience. It’s essential that we attract and hire the best talent and retain them to build a solid foundation for our future growth.
About the role
As the GB&I Trainer, you will find unique ways to demonstrate our full product range to our team of Dyson experts and retailer staff. You will run internal / external training sessions and work with multiple stakeholders on tight and reactive deadlines. You will be able to understand the effectiveness of your training by evaluating and analysis. Working together with our Retailers to deliver joint business training plans, you will also ensure that our technology is understood and demonstrated in the best way for our customers across multiple business functions. You will predominantly focus on our Floorcare, Environmental care and audio range of products but be prepared to train on our beauty range alongside this where needed.
Key responsibilities
- Devise and deliver compelling virtual and face to face training sessions on a regular basis for our experts and stylists; tailoring as required. Devise training strategies to drive store staff advocacy by using all means of communication.
- Design and deliver training for retailer store staff, to increase their product knowledge, awareness of the brand and help them deliver the ‘why Dyson’ message.
- Visit retailers and Dyson stores to support and ascertain “best in class” training
- Liaise with Marketing and the retailer to produce materials for store staff to be used in conjunction with training sessions and ways of selling to drive advocacy for all communication methods.
- Deliver focus training sessions in line with the GB&I activity to support Dyson in store plans and provide tools to enable excellent customer experiences (using mystery shopping data)
- Build relationships at retailer head offices to develop joint training plans and strive to lead category projects.
Support the Area Managers, Store Managers and wider team in education of soft selling skills and NPD, core product information while supporting the development and knowledge of all Dyson products.
- Lead sessions at the monthly team meeting to develop knowledge of product information to ascertain team feedback / ‘tools for the job’ needed to support with training.
- Coordinate NPD launches, ensuring tools are provided for the retail team, being the subject expert in all new products.
- Design and deliver comprehensive training sessions on new and existing products to ensure knowledge, engagement and enthusiasm is transferred to our retailer’s store staff. Measure on a regular basis.
- Conduct retail visits with the Area Retail Managers and Store Managers and deliver constructive feedback to ensure a high level of knowledge is retained and transferred to the consumer/buyer and use mystery shop reports to guide future training sessions
- Ability to work as a training team to train on other product categories when needed
Maintain communication strategies for all Retail Teams.
- Assist in creation of on-going communication vehicles including newsletters, feedback surveys and recognition programs.
- Implement and drive selling techniques to separate Dyson from others.
- Support and lead within all required sales meetings and conferences.
- Develop events and information to make sure Dyson win in store and track completion of training modules.
- Develop and conduct class leading induction programs for the Expert team/stylists.
- Develop customised training for different retail environments and assisted levels.
Fulfil other duties as required
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role
- Fix things that you can see need fixing
- Identify problems and find solutions.
Work cross functionally across multiple functions (including but not exclusive to)
- Supporting the category team where needed to deliver best in class shoots / events and assets to support new launches and day to running of the category.
- Supporting the requirements of the wider Retail Team including training and conference presentations.
- Support the National Accounts team with retailer sell-in meetings, head office events and future strategy regarding the evolution of Dyson BeautySupport the Global Team with recommendations on behalf of the Market as well as support with expertise when required.
About You
- Experience in working with and understanding of retailers (essential)
- Relevant qualification or experience in training delivery (essential)
- Drive and motivation and enthusiasm to motivate your audience in a variety of training situations
- Ability to flex your style depending on your audience and ability to train in a variety of locations; in a stock room, on the shop floor, in a meeting room, on stage at a conference
- Full UK driving licence
- Ability to travel across the country and to Ireland to attend meetings and training events including frequent overnight trips
- Training design and delivery in organizations where engagement of multiple stakeholders is required
- Fluency verbal and written communication skills in English
- Excellent organizational, planning skills and punctuality
- Presentation skills – able to present confidently in front of varied audiences
- Ability to work in a fast paced and challenging environment
- Team player leading by example
- Adaptable/flexible – able to multi- task
#LI-AC1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Retail Trainer employer: Dyson
Dyson is an exceptional employer that fosters a dynamic and innovative work culture, where employees are encouraged to think creatively and solve problems. As a Retail Trainer, you will benefit from comprehensive training programmes, opportunities for professional growth, and the chance to work with cutting-edge technology in a collaborative environment. With a focus on employee development and a commitment to excellence, Dyson offers a unique opportunity to make a meaningful impact in the retail sector while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Trainer
✨Tip Number 1
Get to know Dyson's products inside out! Dive into the details of the Floorcare, Environmental care, and audio ranges. The more you understand, the better you'll be at showcasing them during interviews or networking events.
✨Tip Number 2
Practice your training delivery skills! Whether it's in front of a mirror or with friends, make sure you're comfortable presenting. This will help you shine when discussing your training strategies with potential employers.
✨Tip Number 3
Network like a pro! Connect with current Dyson employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and might even lead to job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Dyson team. Don’t miss out!
We think you need these skills to ace Retail Trainer
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training shine through! We want to see how you can engage and motivate others, so share any experiences that highlight your ability to inspire and educate.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Retail Trainer role. We love seeing how your background fits with our mission at Dyson, so don’t hold back on those relevant examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dyson
✨Know Your Products Inside Out
As a Retail Trainer, you'll be expected to demonstrate Dyson's full product range. Make sure you research and understand the features and benefits of each product, especially in Floorcare, Environmental care, and audio. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Tailor Your Training Approach
Since you'll be delivering training to various audiences, think about how you can adapt your style to suit different groups. Prepare examples of how you've successfully tailored training sessions in the past, and be ready to discuss your strategies for engaging diverse audiences.
✨Showcase Your Problem-Solving Skills
Dyson values a problem-solving approach, so come prepared with examples of challenges you've faced in previous training roles and how you overcame them. Highlight your ability to identify issues and implement effective solutions, as this aligns perfectly with Dyson's philosophy.
✨Build Relationships and Collaborate
The role involves working with multiple stakeholders, so emphasise your experience in building relationships with retailers and team members. Be ready to discuss how you've collaborated on training plans or projects in the past, showcasing your teamwork and communication skills.
