Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience initiatives and enhance feedback processes for Dyson.
- Company: Join Dyson, a leader in innovative technology and customer engagement.
- Benefits: Comprehensive financial, lifestyle, and health benefits tailored to your needs.
- Other info: Dynamic campus culture focused on collaboration and creativity.
- Why this job: Make a real impact on customer experiences and drive innovation at Dyson.
- Qualifications: Experience in managing projects, excellent communication skills, and a passion for customer insights.
The predicted salary is between 60000 - 80000 £ per year.
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the role
At Dyson, we’re obsessed with understanding our customers - what they think, how they feel, and how we can make every interaction better. As our Product Lead for Customer Data, you’ll play a key role in shaping the future of customer experience across the business. This is an opportunity to combine insight, innovation, and technology to help Dyson deliver outstanding experiences at scale. If you’re energised by solving problems, shaping platforms, and turning feedback into meaningful impact, this is the role where you’ll make a real difference. The role will be responsible for the customer experience agency partnership, data accuracy and feedback strategy associated with the customer domain. Reporting into the lead customer experience manager you will be the core decision maker and point of contact for the platform, partnership, and business requirements associated with customer experience and satisfaction in the customer domain.
Responsibilities
- Oversee the strategy, design, and ongoing development of the Voice of Customer (VOC) and Customer Experience (CX) feedback processes.
- Excel in dynamic environments, managing multiple projects and partnerships in close collaboration with both internal and external stakeholders.
- Facilitate data-driven decision making by supporting the insights and analytics team to enhance customer experience across the organisation.
- Serve as the subject matter expert for all aspects of the CX tool, developing the future roadmap, strategic direction, and long-term vision.
- Continue to lead and strengthen the CX partnership, integrating relevant technologies and AI-driven efficiencies.
- Build trust and confidence among stakeholders regarding the programme’s architecture and design.
- Proactively identify and address challenges, escalating significant issues and dependencies to management as appropriate.
- Manage the feedback collection program, ensuring seamless operation and up-to-date technology integrations with internal systems such as CRM platforms, websites, and the MyDyson App.
- Ensure the quality, reliability, usability, and robust architecture of analytics, data, and reporting within the platform.
- Champion the customer perspective at Dyson, educating stakeholders on the value of customer experience and promoting cross-functional collaboration with teams including Product, IT, Retail, Orbit, and Revenue.
About you
- A customer obsessed attitude and passion for elevating experiences.
- Proven experience managing programmes, partners, or complex projects.
- Excellent communication and presentation skills - able to connect technical and commercial perspectives.
- Curiosity, proactive, self-motivated and comfortable driving workstreams.
- Strategic thinker with high attention to detail and process optimisation.
- Ability to translate complex data into actionable insights for senior stakeholders.
- Analytics experience (strong Microsoft capabilities).
- Familiarity with BI and analytics tools (Tableau, Looker, Adobe) an advantage.
- Understanding of data ingestion and reporting processes an advantage.
- Experience with data warehouse environments such as BigQuery and advanced analytics using SQL is preferred but not required.
- Previous experience in insights, customer experience, or related disciplines.
- Proven track record managing Voice of Customer programmes or similar initiatives desirable.
- Previous experience with CRM and digital platform tools (Salesforce) desirable.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Product lead - Customer Experience & Insight employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product lead - Customer Experience & Insight
✨Tip Number 1
Get to know Dyson inside out! Research their products, values, and customer experience strategies. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former Dyson employees on LinkedIn. Ask them about their experiences and insights into the company culture. This can give you a leg up during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Product Lead for Customer Experience & Insight. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dyson team and contributing to their mission.
We think you need these skills to ace Product lead - Customer Experience & Insight
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've improved customer interactions in the past, as this aligns perfectly with our obsession at Dyson.
Be Data-Driven: Since the role involves a lot of data and analytics, make sure to highlight your experience with data-driven decision-making. Mention any tools or methodologies you've used to turn insights into action, as this will resonate with our focus on continuous improvement.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us that you’re keen to join the Dyson team!
How to prepare for a job interview at Dyson
✨Understand the Customer Experience
Dive deep into Dyson's approach to customer experience. Familiarise yourself with their principles of effortless experiences and personalisation. Be ready to discuss how you can contribute to enhancing these aspects in your role.
✨Showcase Your Data Skills
Prepare to demonstrate your analytics capabilities, especially with tools like Microsoft Excel, Tableau, or Looker. Bring examples of how you've used data to drive decisions or improve customer experiences in previous roles.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in a straightforward manner. Since the role involves connecting technical and commercial perspectives, be prepared to explain how you would bridge these gaps effectively.
✨Be Proactive and Solution-Oriented
Highlight your problem-solving skills by discussing past challenges you've faced and how you overcame them. Show that you're not just reactive but also proactive in identifying potential issues and suggesting improvements.