At a Glance
- Tasks: Deliver engaging training sessions on Dyson products to retail teams and enhance their product knowledge.
- Company: Join Dyson, a fast-growing tech company known for innovation and problem-solving.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for career growth and to work with cutting-edge technology.
- Why this job: Be a key player in shaping how Dyson products are showcased and understood by customers.
- Qualifications: Experience in retail training and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
About Us
Dyson is growing fast and our ambition is huge – more categories, more locations and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem‑solving approach to everything we do. Our People team are responsible for activating our unique philosophy and values to deliver a truly Dyson people experience. It’s essential that we attract and hire the best talent and retain them to build a solid foundation for our future growth.
About The Role
As the GB&I Trainer, you will find unique ways to demonstrate our full product range to our team of Dyson experts and retailer staff. You will run internal/external training sessions and work with multiple stakeholders on tight and reactive deadlines. You will be able to understand the effectiveness of your training by evaluating and analysis. Working together with our Retailers to deliver joint business training plans, you will also ensure that our technology is understood and demonstrated in the best way for our customers across multiple business functions. You will predominantly focus on our Floorcare, Environmental care and audio range of products but be prepared to train on our beauty range alongside this where needed.
Key Responsibilities
- Devise and deliver compelling virtual and face‑to‑face training sessions on a regular basis for our experts and stylists; tailoring as required.
- Devise training strategies to drive store staff advocacy by using all means of communication.
- Design and deliver training for retailer store staff, to increase their product knowledge, awareness of the brand and help them deliver the ‘why Dyson’ message.
- Visit retailers and Dyson stores to support and ascertain “best in class” training.
- Liaise with Marketing and the retailer to produce materials for store staff to be used in conjunction with training sessions and ways of selling to drive advocacy for all communication methods.
- Deliver focused training sessions in line with the GB&I activity to support Dyson in store plans and provide tools to enable excellent customer experiences (using mystery shopping data).
- Build relationships at retailer head offices to develop joint training plans and strive to lead category projects.
Additional Responsibilities
- Support the Area Managers, Store Managers and wider team in education of soft selling skills and NPD, core product information while supporting the development and knowledge of all Dyson products.
- Lead sessions at the monthly team meeting to develop knowledge of product information to ascertain team feedback / ‘tools for the job’ needed to support with training.
- Coordinate NPD launches, ensuring tools are provided for the retail team, being the subject expert in all new products.
- Design and deliver comprehensive training sessions on new and existing products to ensure knowledge, engagement and enthusiasm is transferred to our retailer’s store staff.
- Measure on a regular basis.
- Conduct retail visits with the Area Retail Managers and Store Managers and deliver constructive feedback to ensure a high level of knowledge is retained and transferred to the consumer/buyer and use mystery shop reports to guide future training sessions.
- Ability to work as a training team to train on other product categories when needed.
- Maintain communication strategies for all Retail Teams.
- Assist in creation of ongoing communication vehicles including newsletters, feedback surveys and recognition programs.
- Implement and drive selling techniques to separate Dyson from others.
- Support and lead within all required sales meetings and conferences.
- Develop events and information to make sure Dyson wins in store and track completion of training modules.
- Develop customised training for different retail environments and assisted levels.
- Develop and conduct class leading induction programs for the Expert team/stylists.
Fulfil Other Duties As Required
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role. Fix things that you can see need fixing. Identify problems and find solutions.
Work Cross‑functionally Across Multiple Functions
Supporting the category team where needed to deliver best‑in‑class shots/events and assets to support new launches and day‑to‑day running of the category. Supporting the requirements of the wider Retail Team including training and conference presentations. Support the National Accounts team with retailer sell‑in meetings, head office events and future strategy regarding the evolution of Dyson Beauty. Support the Global Team with recommendations on behalf of the Market as well as support with expertise when required.
About You
- Experience in working with and understanding of retailers (essential).
- Relevant qualification or experience in training delivery (essential).
- Drive, motivation and enthusiasm to motivate your audience in a variety of training situations.
- Ability to flex your style depending on your audience and ability to train in a variety of locations; in a stock room, on the shop floor, in a meeting room, on stage at a conference.
- Full UK driving licence.
- Ability to travel across the country and to Ireland to attend meetings and training events including frequent overnight trips.
- Training design and delivery in organisations where engagement of multiple stakeholders is required.
- Fluency verbal and written communication skills in English.
- Excellent organisational, planning skills and punctuality.
- Presentation skills – able to present confidently in front of varied audiences.
- Ability to work in a fast‑paced and challenging environment.
- Team player leading by example.
- Adaptable/flexible – able to multi‑task.
Dyson is an equal‑opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
Retail Trainer in Malmesbury employer: Dyson
Dyson is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Retail Trainer, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to work with cutting-edge technology in a fast-paced setting. With a commitment to employee growth and a focus on delivering outstanding customer experiences, Dyson provides a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Trainer in Malmesbury
✨Tip Number 1
Get to know Dyson's products inside out! Spend some time familiarising yourself with the Floorcare, Environmental care, and audio ranges. This way, when you get in front of the interview panel, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your training delivery skills! Whether it's in front of a mirror or with friends, rehearse how you'd present a training session. This will help you feel more confident and ready to impress during any practical assessments.
✨Tip Number 3
Network like a pro! Connect with current Dyson employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Dyson team and ready to take on the challenge!
We think you need these skills to ace Retail Trainer in Malmesbury
Some tips for your application 🫡
Show Your Passion for Training:When you're writing your application, let your enthusiasm for training shine through! Share specific examples of how you've engaged audiences in the past and how you can bring that energy to Dyson.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your experience with retailers and any relevant training delivery you've done that aligns with Dyson's needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We love clarity!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application super easy for both of us.
How to prepare for a job interview at Dyson
✨Know Your Products Inside Out
As a Retail Trainer, you'll need to demonstrate a deep understanding of Dyson's product range. Make sure you research the Floorcare, Environmental care, audio, and beauty products thoroughly. Be prepared to discuss their features, benefits, and how they stand out from competitors.
✨Tailor Your Training Approach
Dyson values a problem-solving approach, so think about how you can adapt your training style to different audiences. Prepare examples of how you've successfully tailored training sessions in the past, whether for store staff or internal teams, to show your flexibility and creativity.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice presenting your ideas clearly and confidently, as you'll be leading training sessions. Consider doing mock presentations to friends or family to refine your delivery and ensure you can engage your audience.
✨Demonstrate Your Stakeholder Management Experience
You'll be working with various stakeholders, so come prepared with examples of how you've successfully collaborated with different teams in previous roles. Highlight any experience you have in developing joint training plans or working cross-functionally to achieve common goals.
