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For Companies At a Glance
- Tasks: Lead customer experience initiatives and enhance feedback processes at Dyson.
- Company: Join Dyson, a tech innovator focused on customer satisfaction.
- Benefits: Comprehensive benefits package tailored for every stage of life.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact on customer experiences using innovative technology.
- Qualifications: Experience in managing projects and a passion for customer insights.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About the Role
At Dyson, we’re obsessed with understanding our customers – what they think, how they feel, and how we can make every interaction better. As our Product Lead for Customer Data, you’ll play a key role in shaping the future of customer experience across the business. This is an opportunity to combine insight, innovation, and technology to help Dyson deliver outstanding experiences at scale. If you’re energized by solving problems, shaping platforms, and turning feedback into meaningful impact, this is the role where you’ll make a real difference.
The role will be responsible for the customer experience agency partnership, data accuracy and feedback strategy associated with the customer domain. Reporting into the lead customer experience manager, you will be the core decision‑maker and point of contact for the platform, partnership, and business requirements associated with customer experience and satisfaction in the customer domain.
Responsibilities
- Oversee the strategy, design, and ongoing development of the Voice of Customer (VOC) and Customer Experience (CX) feedback processes.
- Excel in dynamic environments, managing multiple projects and partnerships in close collaboration with internal and external stakeholders.
- Facilitate data‑driven decision making by supporting the insights and analytics team to enhance customer experience across the organisation.
- Serve as the subject‑matter expert for all aspects of the CX tool, developing the future roadmap, strategic direction, and long‑term vision.
- Continue to lead and strengthen the CX partnership, integrating relevant technologies and AI‑driven efficiencies.
- Build trust and confidence among stakeholders regarding the programme’s architecture and design.
- Proactively identify and address challenges, escalating significant issues and dependencies to management as appropriate.
- Manage the feedback collection programme, ensuring seamless operation and up‑to‑date technology integrations with internal systems such as CRM platforms, websites, and the MyDyson App.
- Ensure the quality, reliability, usability, and robust architecture of analytics, data, and reporting within the platform.
- Champion the customer perspective at Dyson, educating stakeholders on the value of customer experience and promoting cross‑functional collaboration with teams including Product, IT, Retail, Orbit, and Revenue.
About you
- A customer‑obsessed attitude and passion for elevating experiences.
- Proven experience managing programmes, partners, or complex projects.
- Excellent communication and presentation skills – able to connect technical and commercial perspectives.
- Curiosity, proactive, self‑motivated and comfortable driving workstreams.
- Strategic thinker with high attention to detail and process optimisation.
- Ability to translate complex data into actionable insights for senior stakeholders.
- Analytics experience (strong Microsoft capabilities).
- Familiarity with BI and analytics tools (Tableau, Looker, Adobe) an advantage.
- Understanding of data ingestion and reporting processes an advantage.
- Experience with data warehouse environments such as BigQuery and advanced analytics using SQL is preferred but not required.
- Previous experience in insights, customer experience, or related disciplines.
- Proven track record managing Voice of Customer programmes or similar initiatives desirable.
- Previous experience with CRM and digital platform tools (Salesforce) desirable.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Product lead - Customer Experience & Insight in Malmesbury employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product lead - Customer Experience & Insight in Malmesbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Dyson. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Dyson's customer experience initiatives. Show us how your skills can elevate their game and make every interaction better for customers.
✨Tip Number 3
Practice your storytelling! We want to hear about your past experiences and how you've tackled challenges. Make it relatable and show us the impact you've made in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Dyson team.
We think you need these skills to ace Product lead - Customer Experience & Insight in Malmesbury
Some tips for your application 🫡
Show Your Customer Obsession: Make sure to highlight your passion for understanding customers in your application. Share specific examples of how you've improved customer experiences in the past, as this aligns perfectly with what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine through, so make every word count!
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match the role. Focus on your project management skills and any experience with customer feedback processes, as these are key to the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive – a quality we love!
How to prepare for a job interview at Dyson
✨Know Your Customer Experience Inside Out
Before the interview, dive deep into Dyson's customer experience strategies. Familiarise yourself with their Voice of Customer (VOC) initiatives and think about how you can contribute to enhancing these processes. Being able to discuss specific examples will show your genuine interest and understanding of the role.
✨Showcase Your Project Management Skills
Prepare to discuss your experience managing complex projects or partnerships. Have a few examples ready that highlight your ability to juggle multiple tasks while collaborating with various stakeholders. This will demonstrate your capability to excel in dynamic environments, which is crucial for this role.
✨Communicate Like a Pro
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Be ready to connect technical insights with commercial perspectives, as this will be essential when discussing data-driven decision-making with senior stakeholders.
✨Be Curious and Proactive
Show your curiosity by asking insightful questions about Dyson’s current customer experience challenges and future goals. This not only reflects your proactive attitude but also positions you as someone who is genuinely invested in making a meaningful impact within the company.