At a Glance
- Tasks: Lead and innovate Dyson's Product Intelligence strategy to enhance customer satisfaction.
- Company: Join Dyson, a leader in technology and innovation with a focus on customer experience.
- Benefits: Enjoy 27 days holiday, free lunches, gym access, and private health insurance.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real impact by transforming customer feedback into actionable product improvements.
- Qualifications: Experience in Product Intelligence, analytics, and strong leadership skills required.
The predicted salary is between 51750 - 63250 £ per year.
About Us
This is a unique opportunity to build and lead world-class Product Intelligence capabilities, combining Voice of Customer, advanced analytics and product validation to influence product decisions across Dyson. Your work will help ensure customer outcomes remain visible, measurable and central to decision-making throughout the product lifecycle.
About the Team
The Global Product Intelligence team serves as Dyson's independent voice of Product Satisfaction, helping to ensure products deliver the customer outcomes they are designed to achieve.
As Quality Manager, you will lead Dyson's global Product Intelligence capability, transforming customer feedback, validation evidence, product performance data and market intelligence into actionable recommendations that influence product decisions and drive continuous improvement. You will establish and evolve world-class Product Satisfaction Voice of Customer (VoC), analytics, reporting and product validation capabilities, ensuring customer outcomes are measured, understood and visible throughout the organisation. Working to support the Discovery & Delivery Product Satisfaction Insight teams you will provide the intelligence they need to support the project portfolio.
About the Role
- Product Intelligence & Strategy
- Define and deliver Dyson's global Product Intelligence strategy.
- Establish frameworks, metrics and governance for measuring customer outcomes and product satisfaction.
- Embed customer and product intelligence into product and business decision-making.
- Analytics & Reporting
- Partner with Business Intelligence teams to develop best-in-class reporting, dashboards and product performance intelligence.
- Leverage advanced analytics, automation and AI-enabled tools to strengthen evidence generation and decision support.
- Ensure customer and product intelligence is accessible, meaningful and actionable for stakeholders.
- Voice of Customer
- Lead the global Voice of Customer for Product ecosystem, integrating feedback, research, reviews, and validation findings.
- Identify customer needs, emerging trends, satisfaction drivers and pain points.
- Translate customer feedback and evidence into clear, actionable recommendations that improve product performance and customer outcomes.
- Market & Competitive Intelligence
- Monitor market trends, competitor performance and evolving customer expectations.
- Establish benchmarking approaches to assess Dyson's performance against competitors.
- Support future product strategies, targets and customer outcome objectives.
- Leadership & Capability Development
- Lead, coach and develop a high-performing global Product Intelligence team.
- Build capability in customer research, validation, analytics and evidence-based decision making.
- Foster a culture of objectivity, curiosity and evidence-based decision making.
- Stakeholder Engagement & Influence
- Build strong relationships across Quality, Engineering, Research, Design, Commercial and Business Intelligence teams.
- Influence senior stakeholders through compelling customer evidence and data-driven recommendations.
- Product Validation
- Lead a team to deliver global validation user trial activities to assess whether products successfully deliver intended customer outcomes.
- Define and continuously improve validation standards, methodologies and best practices.
- Ensure objective evidence informs product development decisions and drives improvement actions.
About You
You are a customer-focused leader with a passion for understanding what drives exceptional product experiences. You combine analytical rigour with strategic thinking and have a proven ability to transform customer and product data into meaningful business outcomes. You are comfortable working across complex global organisations, building strong relationships and influencing senior stakeholders. You have experience balancing long-term strategy with operational delivery and are motivated by creating products that delight customers and outperform competitors. You bring a collaborative, curious and objective approach, using evidence and data-driven analysis to challenge assumptions, identify opportunities and drive continuous improvement. Champions the voice of the customer at all levels, using evidence and customer intelligence to influence decisions, particularly when customer needs differ from existing expectations or priorities.
Skills & Experience
Essential
- Significant experience in Product Intelligence, Customer Intelligence, Voice of Customer, Data Analytics, Quality or a related discipline.
- Proven experience developing and implementing customer intelligence, product performance, analytics or quality strategies within a global organisation.
- Strong understanding of Voice of Customer methodologies, customer feedback ecosystems, customer outcome measurement and evidence generation.
- Experience leveraging multiple data sources to assess product performance, identify trends and generate actionable business recommendations.
- Strong analytical capability, with experience interpreting large, complex datasets and translating findings into clear recommendations for product, customer and business improvement.
- Experience developing reporting frameworks, executive dashboards, KPIs and performance metrics that drive decision-making and accountability.
- Proven ability to distil complex information into compelling narratives, reports and presentations for senior stakeholders.
- Experience influencing strategic decisions through data, evidence and fact-based recommendations.
- Experience leading and developing high-performing teams, fostering analytical capability and a data-driven culture.
- Excellent communication, storytelling, presentation and stakeholder management skills.
Benefits
- Financial
- Pension
- Life assurance
- Income protection
- Bonus or commission depending on role
- Lifestyle
- 27 days of holiday (Buy up to 5 additional days of annual leave)
- Free lunch, hot drinks and fruit on-site
- Free on-site gym (Malmesbury)
- Free on-site hair salon (Malmesbury)
- Dyson discount codes
- Cycle to work scheme
- Electric vehicle scheme
- Free Dyson bus from Bristol, Bath, Chippenham and Swindon
- GymFlex and My Active discounts
- Health
- Private medical insurance for all employees
- Private dental insurance (level dependant)
- Optical plan
- Free on-site GP, physiotherapists and mental health professionals (Malmesbury)
- Digital GP and prescription service
- Assisted fertility support
- Peppy app: fertility, birth and menopause support
- Employee Assistance Programme
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Summary
Location: United Kingdom - Malmesbury Office
Type: Full time
Product Intelligence Manager in Malmesbury employer: Dyson
Dyson is an exceptional employer, offering a dynamic work environment that fosters innovation and creativity in the beauty sector. With offices in both Malmesbury and London, employees benefit from a collaborative culture that encourages professional growth and development, alongside competitive compensation and unique product launches. Join us to be part of a forward-thinking team that values diverse perspectives and champions cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product Intelligence Manager in Malmesbury
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Dyson!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Dyson would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Dyson through your school's career services!
We think you need these skills to ace Product Intelligence Manager in Malmesbury
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Intelligence Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Intelligence Manager position at Dyson. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Dyson
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
