At a Glance
- Tasks: Lead global social media operations and ensure authentic brand engagement.
- Company: Join Dyson, a leader in innovative technology and customer experience.
- Benefits: Comprehensive financial, lifestyle, and health benefits tailored for you.
- Other info: Dynamic campus culture focused on collaboration and innovation.
- Why this job: Shape Dyson's social media strategy and make a real impact.
- Qualifications: Experience in vendor management and social media engagement required.
The predicted salary is between 36000 - 60000 £ per year.
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer's journey with Dyson is exceptional.
About the role
As our Key Account Manager – Social Media, you'll steer our outsourced social media response operations across global markets, languages, and channels. You'll be the bridge between Dyson and our social media agency partners, ensuring every public engagement reflects our tone of voice and brand standards—delivering a consistent, authentic Dyson presence on every platform.
You'll set and oversee clear KPIs, drive agency performance, and lead the way on consolidating partners to only the best. You'll keep our operations agile and ahead of the curve, adapting to trends and shaping how we engage with owners in the fast-changing world of social.
Working closely with Customer Service, Marketing, Legal, and your own dedicated Social Media Delivery Managers, you'll foster innovation, accountability, and a customer-first mindset across all touchpoints.
Key responsibilities include:
- Vendor Management & Performance Oversight
- Own and manage relationships with social media response agencies worldwide.
- Set and enforce KPIs, SLAs, and quality benchmarks for social engagement.
- Lead regular performance reviews and drive continuous improvement.
- Oversee the RFP process, consolidating to the strongest agency partners who deliver consistent, high-quality results.
- Operational Excellence
- Ensure smooth, coordinated response operations across all markets, languages, and platforms.
- Align tone, escalation, and brand voice in collaboration with key internal teams.
- Monitor and report on global metrics, uncovering actionable trends and opportunities.
- Team Leadership
- Manage and develop two Social Media Delivery Managers.
- Build a culture defined by accountability, innovation, and putting the customer first.
- Strategic Input
- Help shape our global social media strategy.
- Stay sharp on emerging trends and new technologies to keep Dyson's engagement at the forefront.
About you
You've managed global vendor relationships, ideally within social media or customer service environments. You get social media—platforms, community management, and customer engagement. You're experienced in running RFPs, negotiating contracts, and making sure partners deliver consistent results. You communicate with clarity, manage stakeholders at every level, and use analytics to drive decisions.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Key Account Manager in Malmesbury employer: Dyson
Dyson is an exceptional employer that fosters a vibrant campus culture, encouraging in-person collaboration and creativity among its employees. As a Key Account Manager, you will benefit from a comprehensive package of financial, lifestyle, and health benefits tailored to support you at every stage of life, while also enjoying ample opportunities for professional growth and development within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Malmesbury
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Dyson and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Dyson are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Dyson on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Dyson. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Key Account Manager in Malmesbury
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Dyson. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Dyson:Show us that you’ve done your homework! In your application, briefly mention what you admire about Dyson’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Dyson
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Dyson will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Dyson, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
