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- Tasks: Lead global social media operations and ensure authentic brand engagement.
- Company: Join Dyson, a leader in innovative technology and customer experience.
- Benefits: Comprehensive financial, lifestyle, and health benefits tailored for you.
- Why this job: Shape Dyson's social media strategy and make a real impact.
- Qualifications: Experience in vendor management and social media engagement required.
- Other info: Dynamic campus culture focused on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer's journey with Dyson is exceptional.
About the role
As our Key Account Manager – Social Media, you'll steer our outsourced social media response operations across global markets, languages, and channels. You'll be the bridge between Dyson and our social media agency partners, ensuring every public engagement reflects our tone of voice and brand standards—delivering a consistent, authentic Dyson presence on every platform.
You'll set and oversee clear KPIs, drive agency performance, and lead the way on consolidating partners to only the best. You'll keep our operations agile and ahead of the curve, adapting to trends and shaping how we engage with owners in the fast-changing world of social.
Working closely with Customer Service, Marketing, Legal, and your own dedicated Social Media Delivery Managers, you'll foster innovation, accountability, and a customer-first mindset across all touchpoints.
Key responsibilities include:
- Vendor Management & Performance Oversight
- Own and manage relationships with social media response agencies worldwide.
- Set and enforce KPIs, SLAs, and quality benchmarks for social engagement.
- Lead regular performance reviews and drive continuous improvement.
- Oversee the RFP process, consolidating to the strongest agency partners who deliver consistent, high-quality results.
- Operational Excellence
- Ensure smooth, coordinated response operations across all markets, languages, and platforms.
- Align tone, escalation, and brand voice in collaboration with key internal teams.
- Monitor and report on global metrics, uncovering actionable trends and opportunities.
- Team Leadership
- Manage and develop two Social Media Delivery Managers.
- Build a culture defined by accountability, innovation, and putting the customer first.
- Strategic Input
- Help shape our global social media strategy.
- Stay sharp on emerging trends and new technologies to keep Dyson's engagement at the forefront.
About you
You've managed global vendor relationships, ideally within social media or customer service environments. You get social media—platforms, community management, and customer engagement. You're experienced in running RFPs, negotiating contracts, and making sure partners deliver consistent results. You communicate with clarity, manage stakeholders at every level, and use analytics to drive decisions.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Key Account Manager in Malmesbury employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Malmesbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Dyson or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing Dyson's values inside out. Show us how your experience aligns with our commitment to customer engagement and innovation. We love candidates who can connect their skills to our mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. Focus on how you've managed vendor relationships and driven performance in past roles—those are key for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Dyson team.
We think you need these skills to ace Key Account Manager in Malmesbury
Some tips for your application 🫡
Show Your Passion for Social Media: When you're writing your application, let your enthusiasm for social media shine through! We want to see how you engage with platforms and communities, so share any relevant experiences or projects that highlight your skills.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Key Account Manager role. Use keywords from the job description and demonstrate how your experience aligns with Dyson's values and goals.
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Avoid jargon and focus on delivering your message effectively—this will show us you can communicate well with stakeholders at every level.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures it gets to the right people and helps us keep track of all applications. Plus, it’s super easy to do!
How to prepare for a job interview at Dyson
✨Know Your Stuff
Before the interview, dive deep into Dyson's brand values and customer engagement strategies. Familiarise yourself with their social media presence and think about how you can enhance it. This shows you're not just interested in the role but also passionate about the company.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed vendor relationships or led social media initiatives. Use metrics to demonstrate your impact, like improved engagement rates or successful RFP outcomes. This will help you stand out as a results-driven candidate.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing a crisis on social media or negotiating with an agency. Think through potential scenarios beforehand and outline your thought process. This will show your strategic thinking and problem-solving skills.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about Dyson's social media strategy and how they measure success. This not only demonstrates your interest but also gives you insight into whether the company is the right fit for you.