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- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences at Dyson in Harrods.
- Company: Join Dyson, a pioneering tech brand known for innovation and premium service.
- Benefits: Enjoy 27 days annual leave, private medical care, and exclusive product discounts.
- Why this job: Grow your leadership skills in a fast-paced, exciting retail environment.
- Qualifications: Experience in retail or customer-facing roles with a passion for technology.
- Other info: Be part of a diverse team that values unique perspectives and backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in London Harrods, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.
About the Role
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence.
Key Responsibilities
- Support the day to day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
- Lead by example through outstanding customer service, product knowledge, and demonstration standards.
- Provide real time coaching and guidance on the shop floor to elevate team performance.
- Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
- Step in to handle customer queries or service challenges with professionalism and empathy.
- Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
- Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
- Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards.
- Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
- Support the store leadership by driving sales performance and inspiring the team to achieve targets.
- Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
- Understand store KPIs and help coach the team on the behaviours that influence performance.
- Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
- Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
About You
You’ll shine as a Supervisor at London Harrods if you are:
- Experienced in retail or customer facing roles, ideally with some leadership responsibilities.
- Passionate about delivering exceptional customer experiences and supporting others to do the same.
- Comfortable taking initiative and acting as a point of escalation or guidance for team members.
- Adaptable and efficient in a fast moving, diverse, and premium retail environment.
- Enthusiastic about technology and excited to share Dyson’s innovations with customers.
- Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.
Benefits
- 27 days annual leave
- Competitive pension scheme
- Private medical care
- Life assurance
- Cycle to Work scheme
- Tastecard discount
- Exclusive Dyson product discounts
- Optical plan
- Lunch allowance
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Concession Supervisor - London Harrods employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Supervisor - London Harrods
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Dyson's values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Supervisor, you'll need to handle various customer interactions. Think about how you'd respond to different situations and practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led a team or improved performance in previous roles. Highlighting your ability to inspire and coach others will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Concession Supervisor - London Harrods
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles that highlight your commitment to outstanding service and how you’ve supported others in achieving the same.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We want to see how your experience aligns with what we’re looking for, so don’t be shy about showcasing your relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out. This will help us quickly understand why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dyson
✨Know Your Product
Before the interview, make sure you’re familiar with Dyson’s products and technology. Being able to discuss specific features and benefits will show your enthusiasm and knowledge, which is crucial for a role that involves product demonstrations.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you’ve led a team or provided guidance. Highlight how you’ve supported others in achieving their goals, as this aligns perfectly with the Supervisor role at Dyson.
✨Emphasise Customer Experience
Think of instances where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview, as delivering exceptional customer experiences is at the heart of what Dyson stands for.
✨Demonstrate Adaptability
Given the diverse clientele at Harrods, be prepared to discuss how you’ve adapted to different customer needs in previous roles. This will show that you can handle the fast-paced and varied environment Dyson operates in.
