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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive business growth.
- Company: Join Dyson at Harrods, a luxury retail environment with a focus on innovation.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal development.
- Why this job: Be the face of Dyson, showcasing cutting-edge technology in a prestigious setting.
- Qualifications: Experience in retail leadership and a passion for delivering 5-star customer service.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: Competitive
Location: United Kingdom - Harrods Demo Store
About Us
Dyson Retail is different for a number of reasons. This is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
Our Harrods Concession Manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support planning, organising and overseeing approaches used by the in-store teams. You will recognise performance needs that need to be addressed and consistently developed. Furthermore, your product awareness will help you drive business initiatives, ensuring all targets are achieved and exceeded, while maintaining a high level of pride in standards both front and back of house. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and ensure the ongoing success of our Dyson concession.
About the Role
As a Brand Manager in Harrods, one of the world’s leading luxury department stores, you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality. A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee operations including inventory and visual merchandising.
Key Responsibilities
- Lead, inspire and challenge a team to deliver business growth for the store through great coaching and development.
- Ensure that we have the right level of service and drive an audience-first approach, by enhancing personalisation, “VIP” experiences and new propositions.
- Continually review results, establish clear measures, share insights and revise as needed to drive performance.
- Lead by example and support your team to deliver an environment for our products to come alive, being an expert in the technology space.
- Deliver a sustainable retail platform that is efficient, ever-evolving and exceeds our customers’ expectations, whilst balancing this with a safe, compliant and cost-controlled culture.
- Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss.
- Continuously build product knowledge and keep updated on any product developments, supporting the store team to do so.
- Be the brand guardian, ensuring your team understands what needs to be delivered and how.
About You
- Proven experience of leading, motivating and developing in a premium retail environment.
- Proven experience of store leadership.
- A confident, composed approach.
- Proven experience in running the day-to-day operations of a retail location.
- Proven ability to communicate with, challenge and influence senior stakeholders.
- Ideally have an understanding of the beauty industry.
- Work in a collaborative style with a passion to deliver a 5-star customer experience while driving commercial results.
- Track record for creating innovative solutions that solve problems and/or challenge convention.
- An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day-to-day requirements of running a retail location.
- Demonstrates integrity in all decisions and actions.
- Ability to work flexibly to the business needs.
- Excellent communication skills.
- Proven ability to simplify the complex.
- Strong influencing skills/building relationships.
- Creative and innovative – able to think differently.
- Have a passion for developing individuals.
- Ability to shape long-term plans into short-term tactical steps.
- Uses a combination of data, insights and logic in decision making and proven ability to think long term.
- Passionate about delivering perfect brand and product experiences.
- Pro-active – prepared with solutions and anticipating problems.
- Organised and deadline-oriented.
- Sense of ownership – committed to the delivery of projects.
- The ability to inspire and challenge.
Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
Concession Manager - London Harrods employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - London Harrods
✨Tip Number 1
Get to know the company inside out! Research Dyson's values, products, and their unique approach to retail. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in leading teams and delivering exceptional customer service. Use specific examples that highlight your skills and how they align with Dyson's mission to provide a 5-star experience.
✨Tip Number 3
Network like a pro! Reach out to current or former Dyson employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Harrods. Personal connections can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dyson family and ready to take on the challenge of being a Concession Manager.
We think you need these skills to ace Concession Manager - London Harrods
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering a top-notch customer experience and leading a team. Share specific examples that highlight your passion for retail and technology.
Tailor Your CV: Make sure your CV is tailored to the Concession Manager role. Highlight your relevant experience in premium retail environments and any leadership roles you've held. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your ability to simplify complex ideas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dyson
✨Know Your Dyson Stuff
Before the interview, make sure you brush up on your knowledge of Dyson products and technology. Understand their features, benefits, and how they stand out in the market. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
As a Concession Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching style and how you’ve driven performance in a retail environment.
✨Demonstrate Customer-Centric Thinking
Dyson prides itself on delivering a 5-star customer experience. Be ready to discuss how you would enhance personalisation and create 'VIP' experiences for customers. Think of specific strategies or initiatives you've implemented in previous roles that improved customer satisfaction.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, stock management, and compliance. Have clear examples ready that demonstrate your ability to handle these aspects efficiently. Show that you can balance operational needs with delivering exceptional service.
