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- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences at Dyson.
- Company: Join Dyson, a leader in innovative technology, at Bicester Village.
- Benefits: Enjoy 27 days annual leave, competitive pay, and exclusive product discounts.
- Why this job: Grow your leadership skills in a fast-paced, premium retail environment.
- Qualifications: Retail experience with a passion for customer service and technology.
- Other info: Be part of a diverse team that values unique perspectives.
The predicted salary is between 28800 - 43200 £ per year.
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in Bicester Village, one of Europe’s most prestigious luxury shopping destinations, our store attracts a diverse, international audience seeking premium service and memorable brand interactions. As a Supervisor, you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’s high standards.
About the Role
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence. In the fast paced, high footfall retail environment of Bicester Village, you’ll act as a role model on the shop floor—guiding, coaching, and motivating the team while ensuring the store delivers the premium Dyson experience visitors expect.
Key Responsibilities
- Support the day to day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
- Lead by example through outstanding customer service, product knowledge, and demonstration standards.
- Provide real time coaching and guidance on the shop floor to elevate team performance.
- Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards within Bicester Village.
- Step in to handle customer queries or service challenges with professionalism and empathy.
- Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
- Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
- Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards of Bicester Village.
- Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
- Support the store leadership by driving sales performance and inspiring the team to achieve targets.
- Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
- Understand store KPIs and help coach the team on the behaviours that influence performance.
- Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
- Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
- Represent Dyson within the Bicester Village community with professionalism and respect.
About You
You’ll shine as a Supervisor at Bicester Village if you are:
- Experienced in retail or customer facing roles, ideally with some leadership responsibilities.
- Passionate about delivering exceptional customer experiences and supporting others to do the same.
- Comfortable taking initiative and acting as a point of escalation or guidance for team members.
- Adaptable and efficient in a fast moving, diverse, and premium retail environment.
- Enthusiastic about technology and excited to share Dyson’s innovations with customers.
- Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.
Benefits
- 27 days annual leave
- Discretionary Commission based Structure
- Competitive pension scheme
- Private medical care
- Life assurance
- Cycle to Work scheme
- Tastecard discount
- Exclusive Dyson product discounts
- Optical plan
- Lunch allowance
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Store Supervisor - Bicester Village employer: Dyson
Contact Detail:
Dyson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor - Bicester Village
✨Tip Number 1
Get to know the company! Before your interview, dive into Dyson's values and culture. This way, you can show how your experience aligns with their mission and how you can contribute to that premium customer experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different customer situations, especially in a high-footfall environment like Bicester Village. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss times when you've motivated a team or handled challenges. Highlighting your ability to lead by example will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Dyson family and ready to bring your A-game to the store.
We think you need these skills to ace Store Supervisor - Bicester Village
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable interactions.
Highlight Your Leadership Skills: As a Supervisor, you'll be guiding and motivating a team. Make sure to showcase any leadership experience you have, whether it's formal or informal. We want to know how you've inspired others and driven performance in a retail setting.
Tailor Your Application to Dyson's Values: Take a moment to research Dyson's brand identity and values. Align your application with what we stand for, especially our commitment to innovation and premium service. This will show us that you're not just looking for any job, but that you genuinely want to be part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Dyson and what we offer!
How to prepare for a job interview at Dyson
✨Know Your Dyson Stuff
Before the interview, make sure you’re well-versed in Dyson’s products and technology. Familiarise yourself with their latest innovations and how they enhance customer experiences. This will not only impress your interviewers but also show your genuine enthusiasm for the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated others and ensured exceptional service, especially in a fast-paced environment.
✨Emphasise Customer Experience
Dyson values outstanding customer service, so be ready to discuss how you would create memorable experiences for customers. Think of specific scenarios where you’ve gone above and beyond for a customer, and be prepared to share these stories during your interview.
✨Be Adaptable and Proactive
In a dynamic retail environment like Bicester Village, adaptability is key. Share examples of how you've successfully navigated changes or challenges in previous roles. Show that you can think on your feet and are proactive in maintaining high operational standards.
