Senior Key Account Manager

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. Our Key Account Management team sits at the heart of our commercial strategy—where insight meets partnership. We build trusted, long‑term relationships with our most important retail partners, ensuring Dyson’s technology reaches more people through channels that strengthen and elevate our brand.

About the role

We are seeking an experienced Senior Key Account Manager to lead Dyson’s strategic partnership with John Lewis, one of our most important UK retail partners. You will own the account vision and commercial strategy, driving sustainable, profitable growth while ensuring best‑in‑class execution across all channels.

Key responsibilities:

• Own and deliver the long‑term account strategy for John Lewis, aligned to Dyson’s commercial objectives
• Lead joint business planning, using insight into shopper behaviour, market trends, and competition
• Drive sales, profitability, forecasting, and budget ownership
• Manage the end‑to‑end promotional cycle and investment effectiveness
• Partner cross‑functionally with finance, supply chain, operations, and commercial teams
• Analyse retailer profitability and turn data into actionable insight
• Ensure outstanding Dyson brand execution across John Lewis’ online and physical estate
• Strengthen shopper and consumer understanding through category management and insight‑led initiatives

About you

You are a commercially strong leader with experience managing senior retail partnerships. You will bring:

• 6+ years’ experience in key account management, ideally in consumer goods or retail
• A strong track record of driving growth and leading high‑performing teams
• Excellent negotiation, influencing, and senior stakeholder management skills
• Solid experience in forecasting, budgeting, and P&L management
• Strong analytical capability and advanced Excel skills

Reward

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Working policy

At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To support this, members of the Key Account Management team are expected to attend team meetings on Mondays and Tuesdays each week.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.