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For Companies At a Glance
- Tasks: Drive operational excellence and ensure a premium retail experience for customers.
- Company: Join Dyson, a leader in innovative technology and retail.
- Benefits: Enjoy competitive pay, generous holiday, free lunches, and health perks.
- Why this job: Be part of a dynamic team that shapes the future of retail.
- Qualifications: 5+ years in store operations with strong IT and communication skills.
- Other info: Access to on-site gym, lifestyle assistance, and electric vehicle schemes.
The predicted salary is between 36000 - 60000 £ per year.
Dyson is on a journey to optimise its retail distribution and deliver a premium and consistent retail experience to every shopper at every touchpoint across their path to purchase journey. Our role is to excite customers and bring them to our retail spaces, after which we can showcase the Dyson technology in a retail setting that delights and encourages them to get hands on with our products. As Retail continues to grow, operational efficiency and excellence is paramount, not only to our customer and staff experience, but to our long-term profitability.
The Retail Operations Manager will support the Head of Retail as the lead contact for the market on how to optimally operate the direct stores and our teams in our indirect business.The successful candidate will work with cross functional stakeholders including Retail Activation, IT, Security, Procurement, Logistics and H&S and our Global teams.
About the Role
- Drive operational excellence and compliance across the market. Focus areas include risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
- Cascade top-down operational best practice into market, ensuring market compliance
- Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
- Promote a process driven culture aiming to make all stores compliant, conduct internal audits, business continuity plans and H&S risk assessments. Work on systems to monitor and track the highest of retail standards
- Support the market with the rollout of new store collateral and tools
- Implement services compliantly that optimise the shopper experience, engagement and conversion e.g. next day delivery, collection from store, virtual queuing
- Be the first line of support: this includes training of store teams on operational procedures, compliance mechanisms and the roll out of new store services but also assistance on store hardware, H&S and other business critical functions
- Supporting bonus and overtime payment process, reviewing targets and validating results
- Working with Head of Retail on budget setting and P&L optimisation
- Overseeing communications to Dyson Retail Experts and Stylists in the field
- Optimising stock control efficiencies within Direct Stores estate
About You
- +5 years store operations or store management experience in for a similarly dynamic, international and complex organisation
- Strong understanding of IT systems & payment processes
- Comprehensive understanding of premium retail experience and evolving shopper expectations
- Experience communicating cross functionally and working in a matrix organisation
- Excellent communicator with written and verbal presentation skills. Digitally savvy
- Performance-related bonus scheme
- Life assurance
- Discounts on Dyson machines and retail purchases
- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
- Generous holiday allowance of 27 days (plus bank holidays)
- Free on-site lunches, fruit, and hot drinks
- Access to on-site sports centre, gym, hair salon, and lifestyle assistance
- Electric vehicle salary sacrifice scheme
- Option to purchase additional holiday days
Health
- Private medical insurance and dental insurance
- Employee assistance programme
- Digital GP services
- On-site physiotherapy and GP services
- Prescription service
- Fertility treatment support
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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Retail Operations Manager employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Dyson employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Operations Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Dyson's retail strategy. Understand their operational excellence goals and think of examples from your past experience that align with those. We want to see how you can bring your expertise to the table!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific challenges you've faced in retail operations and how you tackled them. This will demonstrate your ability to drive operational excellence, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Dyson team and ready to contribute to an amazing retail experience.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in store operations and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Dyson. Use it to express your passion for retail and how your skills align with our mission to deliver a premium shopping experience.
Showcase Your Communication Skills: Since this role involves working with cross-functional teams, make sure to highlight your communication skills in your application. Give examples of how you've effectively collaborated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Dyson GmbH
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations, especially in a premium setting. Understand the key areas like inventory management, cash controls, and compliance. Being able to discuss these topics confidently will show that you're ready to drive operational excellence.
✨Showcase Your Cross-Functional Skills
Since the role involves working with various teams, be prepared to share examples of how you've successfully communicated and collaborated across different functions. Highlight any experience you have in matrix organisations, as this will demonstrate your ability to navigate complex environments.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to risk management or operational challenges. Think of scenarios from your past experience where you implemented best practices or improved processes, and be ready to explain your thought process.
✨Emphasise Your Digital Savviness
With the increasing importance of IT systems in retail, make sure to highlight your understanding of digital tools and payment processes. Discuss any relevant technologies you've used and how they contributed to enhancing the shopper experience or operational efficiency.
