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- Tasks: Manage global social media operations and enhance customer engagement across platforms.
- Company: Join Dyson, a leader in innovative technology and exceptional customer experiences.
- Benefits: Competitive salary, comprehensive benefits, and a vibrant campus culture.
- Why this job: Shape the future of social media engagement with a dynamic team at Dyson.
- Qualifications: Experience in managing vendor relationships and a passion for social media.
- Other info: Embrace a culture of innovation and inclusivity while driving impactful change.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
As our Key Account Manager – Social Media, you’ll steer our outsourced social media response operations across global markets, languages, and channels. You’ll be the bridge between Dyson and our social media agency partners, ensuring every public engagement reflects our tone of voice and brand standards—delivering a consistent, authentic Dyson presence on every platform. You’ll set and oversee clear KPIs, drive agency performance, and lead the way on consolidating partners to only the best. You’ll keep our operations agile and ahead of the curve, adapting to trends and shaping how we engage with owners in the fast-changing world of social. Working closely with Customer Service, Marketing, Legal, and your own dedicated Social Media Delivery Managers, you’ll foster innovation, accountability, and a customer-first mindset across all touchpoints.
Key responsibilities include:
- Own and manage relationships with social media response agencies worldwide.
- Set and enforce KPIs, SLAs, and quality benchmarks for social engagement.
- Lead regular performance reviews and drive continuous improvement.
- Oversee the RFP process, consolidating to the strongest agency partners who deliver consistent, high-quality results.
Operational Excellence
- Ensure smooth, coordinated response operations across all markets, languages, and platforms.
- Align tone, escalation, and brand voice in collaboration with key internal teams.
- Monitor and report on global metrics, uncovering actionable trends and opportunities.
- Manage and develop two Social Media Delivery Managers.
- Build a culture defined by accountability, innovation, and putting the customer first.
Strategic Input
- Stay sharp on emerging trends and new technologies to keep Dyson’s engagement at the forefront.
About you
You’ve managed global vendor relationships, ideally within social media or customer service environments. You get social media—platforms, community management, and customer engagement. You’re experienced in running RFPs, negotiating contracts, and making sure partners deliver consistent results. You communicate with clarity, manage stakeholders at every level, and use analytics to drive decisions.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Key Account Manager (Global Social Media) in Malmesbury employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager (Global Social Media) in Malmesbury
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Dyson or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by researching Dyson’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely excited about what we do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. We want to hear how you’ve tackled challenges and driven results in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Dyson team.
We think you need these skills to ace Key Account Manager (Global Social Media) in Malmesbury
Some tips for your application 🫡
Show Your Passion for Social Media: When you're writing your application, let your enthusiasm for social media shine through! We want to see how you engage with platforms and communities, so share any relevant experiences or projects that highlight your skills.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Key Account Manager role. Use keywords from the job description and demonstrate how your experience aligns with what we're looking for at Dyson.
Highlight Your Relationship Management Skills: Since this role involves managing global vendor relationships, be sure to showcase your experience in this area. Talk about how you've successfully built and maintained partnerships in the past, especially in social media or customer service environments.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Dyson GmbH
✨Know Your Social Media Inside Out
Make sure you’re up to speed with the latest trends and platforms in social media. Research Dyson’s current social media presence and think about how you can enhance it. Be ready to discuss specific examples of successful campaigns or strategies you've implemented in the past.
✨Showcase Your Relationship Management Skills
Prepare to talk about your experience managing global vendor relationships. Think of specific instances where you’ve successfully negotiated contracts or improved agency performance. Highlight how you’ve set KPIs and driven continuous improvement in previous roles.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you use analytics to inform your decisions. Bring examples of how you’ve monitored metrics and uncovered actionable insights in your previous positions. This will show that you can drive results based on data, which is crucial for the role.
✨Emphasise Your Customer-First Approach
Since the role focuses on customer engagement, be ready to share how you’ve put customers at the heart of your strategies. Discuss how you’ve fostered innovation and accountability in your teams to enhance customer experiences, aligning with Dyson's values.