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- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences at Dyson in Harrods.
- Company: Join Dyson, a pioneering tech brand known for innovation and premium service.
- Benefits: Enjoy 27 days annual leave, private medical care, and discounts on various services.
- Why this job: Grow your leadership skills in a fast-paced, exciting retail environment with cutting-edge technology.
- Qualifications: Experience in retail or customer service, with a passion for tech and leadership.
- Other info: Be part of a diverse team that values unique perspectives and backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in London Harrods, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.
As a Supervisor, you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’s high standards.
About the Role
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence.
Key Responsibilities
- Support the day-to-day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
- Lead by example through outstanding customer service, product knowledge, and demonstration standards.
- Provide real-time coaching and guidance on the shop floor to elevate team performance.
- Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
- Step in to handle customer queries or service challenges with professionalism and empathy.
- Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
- Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
- Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards.
- Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
- Support the store leadership by driving sales performance and inspiring the team to achieve targets.
- Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
- Understand store KPIs and help coach the team on the behaviours that influence performance.
- Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
- Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
About You
You’ll shine as a Supervisor at London Harrods if you are:
- Experienced in retail or customer-facing roles, ideally with some leadership responsibilities.
- Passionate about delivering exceptional customer experiences and supporting others to do the same.
- Comfortable taking initiative and acting as a point of escalation or guidance for team members.
- Adaptable and efficient in a fast-moving, diverse, and premium retail environment.
- Enthusiastic about technology and excited to share Dyson’s innovations with customers.
- Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.
Benefits
- 27 days annual leave
- Private medical care
- Life assurance
- Cycle to Work scheme
- Tastecard discount
- Optical plan
Concession Supervisor - London Harrods employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Supervisor - London Harrods
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dyson's values and how they operate. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership role, think about times when you've taken initiative or helped others succeed. Highlight these moments to demonstrate your ability to support and inspire a team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Concession Supervisor - London Harrods
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable interactions.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to emphasise any leadership experience you have. Talk about times when you've supported or guided others, and how you’ve contributed to a positive team environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for the role at Dyson.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dyson GmbH
✨Know Your Stuff
Familiarise yourself with Dyson's products and technology. Be ready to discuss how these innovations enhance customer experiences. This shows your enthusiasm and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or handled customer service challenges in the past. Highlight your ability to coach and inspire others, as this is crucial for the Supervisor role.
✨Emphasise Customer Experience
Think of specific instances where you went above and beyond for a customer. Share these stories to demonstrate your commitment to delivering exceptional service, which aligns perfectly with Dyson's values.
✨Be Adaptable and Engaging
Practice responding to various customer scenarios, especially those involving international visitors or VIP guests. Show that you can maintain professionalism and empathy while adapting to different needs.
