Global Spares Portfolio & Listing Manager

Salary: Competitive

Job Family: Sales Generalist

Location: United Kingdom - Malmesbury Office

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

About The Role

We are searching for a Global Spares Forecasting Analytics Manager ready to drive our forecasting evolution to a structured, data‑led and insight‑driven future. This role goes beyond traditional demand planning. You will build and own a robust forecasting framework grounded in robust scenario modelling, product lifecycle dynamics, and customer purchase behaviour. You will develop and evolve models that are globally aligned and locally agile – ensuring forecasts are both accurate and commercially meaningful. This is a high‑profile as well as hands‑on role for someone who enjoys working deeply with data, building models from principles, and operating in a fast‑paced, evolving environment. The outcome? Customers delighted by finding the right spare, exactly where and when they need it while optimising service levels, contributing to Dyson’s next success.

Key Responsibilities

• Own and Optimise Data Models: Build, develop, and continuously refine dynamic forecasting models with ability of pivoting results and indications with varied assumptions. Manipulate, clean, and structure large and complex datasets (sales, service, engineering, installed base) into usable forecasting inputs. Apply statistical methods where appropriate, ensuring models remain explainable and grounded in business logic. Ensure models are scalable, transparent, and adaptable to changing demand patterns.
• Lead Spares Demand Forecasting: Transition the forecasting function to a robust, data‑driven and model‑based process. Build and maintain forecasting framework across products, regions, and lifecycle stages.
• Achieve Forecast Accuracy & Insight: Define and track KPIs for forecast accuracy and bias across categories and regions. Diagnose forecast deviations by linking back to underlying drivers. Continuously improve data inputs, assumptions, and model performance.
• Global Implementation: Standardise and deploy forecasting models and practices across regions. Enable regional teams to incorporate market insights within a governed framework. Balance global consistency with local responsiveness.
• Cross‑functional Collaboration: Engage with IT, supply chain, finance, commercial, engineering, and regional service teams to ensure data availability, model alignment, and process adoption. Integrate key inputs such as product reliability, service trends, and compatibility into forecasting logic.
• Delight the Customer: Ensure parts are forecasted and positioned so that customers receive the right spare, at the right time, in the right place to reinforce Dyson's Customer Love.
• Support Business Decisions: Translate forecasts into inventory, service level, and working capital implications. Provide insights to optimise trade‑offs.

About You

• Strong capability to build dynamic and highly automated models.
• Strong grasp of forecasting and data tools, with hands‑on experience in data manipulation and modelling.
• Comfortable working with complex, ambiguous, and imperfect datasets.
• Experience managing demand forecasting, planning, or analytics in a global business is a plus.
• Technical Capability: Advanced Excel skill is a must (modelling, structuring, scenario analysis). Familiarity with Python, SQL or similar tools (preferred).
• Mindset & Approach: Highly driven, proactive, and comfortable operating in a fast‑paced environment. Curious and intellectually rigorous; challenges assumptions. Strong ownership mindset with a willingness to go deep into detail. Able to translate complex analysis into clear business insights. Collaborative, with strong stakeholder management and influencing skills. Commercially aware, with a focus on outcomes.

Reward & Benefits

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Why Dyson?

Take ownership of a global spares forecasting function pivotal to customer happiness, supply efficiency, and operational excellence. You will shape how Dyson forecasts and delivers spares at scale – building systems and insights that set global standards in service.

Working Policy

At Dyson, our vibrant campus culture is built on in‑person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.

Equal Opportunity Employer

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.