At a Glance
- Tasks: Create memorable customer experiences and demonstrate Dyson technology in a flagship retail environment.
- Company: Join Dyson, a leader in innovation and premium technology.
- Benefits: Enjoy 27 days annual leave, private medical care, and amazing discounts on Dyson products.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced setting.
- Why this job: Be part of a dynamic team that values technology and customer satisfaction.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 27520 - 30000 £ per year.
About Us
Reporting to the Store Leader, you will combine sales expertise, customer service excellence, and operational support to create memorable experiences for every visitor.
Whether demonstrating Dyson technology, resolving customer queries, or supporting after-sales services, you will be passionate about delivering outstanding results and building long-term customer loyalty.
This is a customer-facing role within a fast-paced flagship retail environment where you'll work collaboratively with colleagues to achieve store objectives and deliver an exceptional brand experience.
About the role
- Deliver an Exceptional Customer Experience
- Welcome customers and create engaging, personalised experiences that reflect Dyson's premium brand.
- Understand customer needs through active listening and expert product consultation.
- Demonstrate Dyson technologies confidently, highlighting features, benefits, and innovation.
- Build customer relationships that encourage brand loyalty and advocacy.
- Achieve individual and store sales targets while maintaining a customer-first approach.
- Inspire customers through interactive product demonstrations and hands-on experiences.
- Recommend tailored product solutions based on customer needs and lifestyles.
- Maintain a strong understanding of Dyson's product portfolio and upcoming innovations.
- Customer Service & Aftercare Support
- Support customers with product enquiries, technical troubleshooting, repairs, exchanges, and returns.
- Conduct basic product diagnostics and provide clear, easy-to-understand solutions.
- Manage customer cases from initial contact through to resolution, ensuring timely follow-up.
- Liaise with internal support teams, service centres, and supply chain partners when required.
- Operational Excellence
- Accurately manage customer records and service requests using internal systems such as Salesforce and other Dyson platforms.
- Support stock management, inventory counts, replenishment activities, and store administration.
- Ensure product displays, service areas, and back-of-house spaces remain organised, safe, and visually appealing.
- Comply with all Dyson policies, processes, and data privacy requirements.
- Monitor customer feedback and identify opportunities to enhance the customer journey.
- Share insights and best practices with colleagues and store leadership.
- Support store initiatives, events, and activities designed to drive engagement and commercial performance.
About You
We're looking for someone who is passionate about technology, people, and delivering outstanding customer experiences.
Skills & Experience
- Previous experience in premium retail, customer service, hospitality, or a customer-facing sales environment.
- Experience supporting customers with product queries or after-sales services is advantageous.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Confident using technology and customer management systems.
- Excellent organisational skills and attention to detail.
- Ability to work effectively in a collaborative team environment.
- Proactive, solution-focused mindset with a desire to continuously improve.
- Flexibility to work weekends, evenings, and public holidays as required by the business.
- Personal Attributes
- Customer obsessed.
- Passionate about technology and innovation.
- Commercially aware and results driven.
- Adaptable and resilient in a fast-paced environment.
- Curious, enthusiastic, and eager to learn.
- 27 days on annual leave
- Access to competitive pension scheme
- Access to private medical care
- Life assurance
- Cycle to work scheme
- Tastecard discount
- Amazing discounts on Dyson products
- Optical Plan
- #LI-AC1
Dyson is an equal opportunity employer.
We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique.
We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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Direct Retail Operations Executive employer: Dyson GmbH
Dyson is an exceptional employer that fosters a vibrant and innovative work culture, where technology enthusiasts can thrive. As a Dyson Expert in Liverpool Warrington, you'll enjoy competitive benefits including 27 days of annual leave, a quarterly performance-related bonus, and discounts on Dyson machines, all while being part of a team that values creativity and customer engagement. With ample opportunities for personal growth and development, you will play a pivotal role in shaping remarkable customer experiences and driving the success of our pioneering products.
