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- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences at Dyson in Harrods.
- Company: Join Dyson, a pioneering tech brand known for innovation and premium service.
- Benefits: Enjoy 27 days annual leave, private medical care, and discounts on various services.
- Why this job: Grow your leadership skills in a fast-paced, diverse, and exciting retail environment.
- Qualifications: Experience in retail or customer-facing roles with a passion for technology.
- Other info: Be part of a supportive team that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in London Harrods, our store attracts a diverse, international audience seeking premium service and memorable brand interactions. As a Supervisor, you play a vital role in supporting the senior leadership team and helping ensure the store runs smoothly, consistently, and to Dyson’s high standards.
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence.
Key Responsibilities- Support the day-to-day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
- Lead by example through outstanding customer service, product knowledge, and demonstration standards.
- Provide real-time coaching and guidance on the shop floor to elevate team performance.
- Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards.
- Step in to handle customer queries or service challenges with professionalism and empathy.
- Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
- Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
- Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards.
- Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
- Support the store leadership by driving sales performance and inspiring the team to achieve targets.
- Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
- Understand store KPIs and help coach the team on the behaviours that influence performance.
- Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
- Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
You’ll shine as a Supervisor at London Harrods if you are:
- Experienced in retail or customer-facing roles, ideally with some leadership responsibilities.
- Passionate about delivering exceptional customer experiences and supporting others to do the same.
- Comfortable taking initiative and acting as a point of escalation or guidance for team members.
- Adaptable and efficient in a fast-moving, diverse, and premium retail environment.
- Enthusiastic about technology and excited to share Dyson’s innovations with customers.
- Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high energy retail environment, this role is a great next step.
Benefits- 27 days annual leave
- Private medical care
- Life assurance
- Cycle to Work scheme
- Tastecard discount
- Optical plan
Concession Supervisor - London Harrods employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Supervisor - London Harrods
✨Tip Number 1
Get to know the company culture before your interview. Check out Dyson's social media and website to understand their values and customer approach. This will help you tailor your responses and show you're a great fit for the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations on the shop floor, especially with international visitors. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss times when you've led a team or supported others in a retail environment. Highlighting your experience will demonstrate that you're ready to step up as a Supervisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Dyson team.
We think you need these skills to ace Concession Supervisor - London Harrods
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable interactions.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to emphasise any leadership experience you have. Talk about times when you've supported others, provided guidance, or taken the initiative to improve team performance.
Tailor Your Application to Dyson's Values: Take a moment to research Dyson's brand identity and values. Make sure your application reflects these by using similar language and demonstrating how your personal values align with theirs. This shows us you're a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Plus, it shows us you're keen to join the Dyson family!
How to prepare for a job interview at Dyson GmbH
✨Know Your Stuff
Familiarise yourself with Dyson's products and technology. Be ready to discuss how these innovations enhance customer experiences. This shows your enthusiasm and helps you connect with the brand's identity.
✨Showcase Leadership Skills
Prepare examples of how you've led a team or provided guidance in previous roles. Highlight your ability to motivate others and handle challenges, as this is crucial for a Supervisor position.
✨Customer Experience Focus
Think about times when you've gone above and beyond for a customer. Be ready to share these stories, as demonstrating your commitment to exceptional service will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations and team dynamics. This not only shows your interest but also helps you understand how you can contribute to maintaining Dyson’s high standards.
