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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive business growth.
- Company: Join Dyson at Harrods, a luxury retail destination known for innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Why this job: Be the face of Dyson, showcasing cutting-edge technology in a premium setting.
- Qualifications: Experience in retail leadership and a passion for delivering 5-star service.
- Other info: Collaborative culture with a focus on creativity and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Dyson Retail is different for a number of reasons. This is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers – think 5 star hotel levels of service – demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.
Our Harrods Concession Manager will play a key role in leading a team of experts and stylists in our store on the fifth floor in Harrods, Knightsbridge. You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines. You will support to plan, organise and oversee approaches used by the in-store teams. You will recognise performance needs that need to be addressed and consistently developed.
Furthermore, your product awareness will also help you to drive business initiatives, ensuring all targets are achieved and exceeded, while maintaining a high level of pride in standards both front and back of house. You will monitor key metrics to complete weekly trade feedback to internal and external stakeholders to provide insight into performance and to ensure the ongoing success of our Dyson concession.
About the Role
As a Brand Manager in Harrods, one of the world’s leading luxury department stores, you will represent and be the face of Dyson as well as providing a complete shopping experience that is unrivalled by our competitors. Your excellent communication skills will allow you to build long-lasting client relationships, improving both sales and service with your knowledge and engaging personality.
A strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.
Key Responsibilities
- Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development.
- Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, “VIP” experiences and new propositions.
- Continually review results, establish clear measures, sharing insights and revise as needed to drive performance.
- Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space.
- Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer’s expectations, whilst balancing this with a safe, compliant and cost controlled culture.
- Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss.
- Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so.
- Be the brand guardian, ensuring your team understand what needs to be delivered and how.
About You
- Proven experience of leading, motivating and developing in a premium retail environment.
- Proven experience of store leadership.
- A confident, composed approach.
- Proven experience in running the day to day operations of a retail location.
- Proven ability communicating with, challenging and influencing senior stakeholders.
- Ideally have an understanding of the beauty industry.
- Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results.
- Track record for creating innovative solutions that solve problems and/or challenge convention.
- An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a retail location.
- Demonstrates integrity in all their decisions and actions.
- Ability to work flexibly to the business needs.
- Proven ability to simplify the complex.
- Strong influencing skills / building relationships.
- Creative and innovative – able to think differently.
- Have a passion for developing individuals.
- Has an ability to shape long term plans into short term tactical steps.
- Uses a combination of data, insights and logic in decision making and proven ability to think long term.
- Passionate about delivering perfect brand and product experiences.
- Pro-active – prepared with solutions and anticipating problems.
- Organized and deadline orientated.
- Sense of ownership – committed to the delivery of projects.
- The ability to inspire and challenge.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Concession Manager - London Harrods in City of Westminster employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager - London Harrods in City of Westminster
✨Tip Number 1
Get to know Dyson's products inside out! When you walk into that interview, be ready to chat about the tech and how it enhances customer experiences. Show us your passion for the brand and how you can bring that to life in-store.
✨Tip Number 2
Practice your people skills! As a Concession Manager, you'll need to inspire and lead a team. Think of examples from your past where you've motivated others or turned a tough situation around. We want to see your leadership shine!
✨Tip Number 3
Be prepared to discuss metrics and performance. We love data-driven decisions, so come armed with insights on how you've used metrics to drive sales or improve service in previous roles. Show us you can keep our standards sky-high!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to deliver that 5-star experience at Harrods!
We think you need these skills to ace Concession Manager - London Harrods in City of Westminster
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how you connect with the products and how you can inspire others to do the same. Share any relevant experiences that highlight your love for tech.
Highlight Your Leadership Skills: As a Concession Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've motivated and developed teams in the past, and how you plan to do the same with us at Dyson.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Dyson GmbH
✨Know Your Product Inside Out
As a Concession Manager, you'll need to demonstrate a deep understanding of Dyson's technology. Make sure you research the latest products and their features thoroughly. Be prepared to discuss how these products enhance customer experiences and how you can convey that to your team and customers.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Think of examples from your past where you've successfully led a team, inspired them, or improved performance. Be ready to share specific strategies you used to motivate your team and how you plan to apply those in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you've had to think on your feet, perhaps dealing with a difficult customer or managing a team conflict. Highlight your approach and the positive outcomes.
✨Emphasise Customer Experience
Since delivering a 5-star customer experience is key, come equipped with ideas on how to enhance personalisation and create 'VIP' experiences. Share any innovative solutions you've implemented in previous roles that improved customer satisfaction and drove sales.
