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For Companies At a Glance
- Tasks: Lead a dynamic retail team, ensuring exceptional customer experiences and operational excellence.
- Company: Join Dyson at Bicester Village, a luxury shopping destination with a diverse clientele.
- Benefits: Enjoy 27 days annual leave, private medical care, and a commission-based structure.
- Why this job: Grow your leadership skills in a fast-paced, innovative retail environment.
- Qualifications: Retail experience with a passion for customer service and technology.
- Other info: Be part of a diverse team that values unique perspectives and backgrounds.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Us
At Dyson, our retail teams bring our pioneering technology to life through outstanding customer experiences. Located in Bicester Village, one of Europe’s most prestigious luxury shopping destinations, our store attracts a diverse, international audience seeking premium service and memorable brand interactions.
About the Role
The Supervisor is a key frontline leader who supports the Store Leader and Assistant Store Leader in driving an exceptional customer experience and maintaining operational excellence. In the fast‑paced, high‑footfall retail environment of Bicester Village, you’ll act as a role model on the shop floor—guiding, coaching, and motivating the team while ensuring the store delivers the premium Dyson experience visitors expect.
Key Responsibilities
- Support the day‑to‑day leadership of the retail team, ensuring everyone understands expectations and feels confident in their role.
- Lead by example through outstanding customer service, product knowledge, and demonstration standards.
- Provide realtime coaching and guidance on the shop floor to elevate team performance.
- Ensure every customer receives a warm, tailored, and premium experience reflective of the luxury standards within Bicester Village.
- Step in to handle customer queries or service challenges with professionalism and empathy.
- Help the team adapt to the needs of a wide variety of international visitors and VIP guests.
- Support daily operational tasks including opening/closing duties, compliance checks, stock management, and daily briefings.
- Maintain exceptional store presentation to reflect both Dyson’s brand identity and the high standards of Bicester Village.
- Monitor stock levels, assist with replenishment, and communicate issues quickly and accurately.
- Support the store leadership by driving sales performance and inspiring the team to achieve targets.
- Lead engaging product demonstrations that showcase Dyson’s technology with clarity and enthusiasm.
- Understand store KPIs and help coach the team on the behaviours that influence performance.
- Partner effectively with the Store Leader, Assistant Store Leader, and wider Dyson Retail teams.
- Communicate updates, expectations, and priorities clearly to the team to ensure alignment throughout the day.
- Represent Dyson within the Bicester Village community with professionalism and respect.
About You
You’ll shine as a Supervisor at Bicester Village if you are:
- Experienced in retail or customer‑facing roles, ideally with some leadership responsibilities.
- Passionate about delivering exceptional customer experiences and supporting others to do the same.
- Comfortable taking initiative and acting as a point of escalation or guidance for team members.
- Adaptable and efficient in a fast‑moving, diverse, and premium retail environment.
- Enthusiastic about technology and excited to share Dyson’s innovations with customers.
- Reliable, organised, and proactive in maintaining high operational and store standards.
If you’re looking to grow your leadership skills while playing a key role in a dynamic, high‑energy retail environment, this role is a great next step.
Benefits
- 27 days annual leave
- Discretionary Commission based Structure
- Private medical care
- Life assurance
- Cycle to Work scheme
- Tastecard discount
- Optical plan
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.
Store Supervisor - Bicester Village employer: Dyson GmbH
Contact Detail:
Dyson GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor - Bicester Village
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dyson's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your customer service scenarios! Since you'll be leading a team and interacting with customers, think of examples from your past experiences where you handled challenges or provided exceptional service. This will show you're ready for the role.
✨Tip Number 3
Dress the part! Bicester Village is all about premium experiences, so make sure you look sharp for your interview. A smart appearance shows that you respect the brand and understand the luxury retail environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Supervisor - Bicester Village
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you love delivering exceptional customer experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable interactions.
Highlight Your Leadership Skills: As a Supervisor, you'll be guiding and motivating a team. Make sure to showcase any leadership experience you have, whether it's formal or informal. We want to see how you've inspired others and driven performance in a retail setting.
Be Authentic and Personal: We appreciate authenticity! Use your own voice in your application. Tell us why you're excited about the opportunity at Dyson and how your values align with our commitment to innovation and premium service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dyson.
How to prepare for a job interview at Dyson GmbH
✨Know Your Dyson Stuff
Before the interview, make sure you brush up on Dyson's products and technology. Being able to discuss specific features and benefits will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled customer service challenges. Highlight how you motivated others and maintained high standards, as this role is all about guiding and inspiring the team.
✨Practice Customer Scenarios
Think of potential customer queries or service challenges you might face in the role. Practising your responses will help you demonstrate your problem-solving skills and empathy during the interview, which are crucial for delivering that premium customer experience.
✨Emphasise Adaptability
Given the diverse clientele at Bicester Village, be ready to discuss how you've adapted to different customer needs in the past. Share stories that showcase your ability to thrive in fast-paced environments while maintaining exceptional service standards.
