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- Tasks: Deliver exceptional customer service and oversee holiday lets and event spaces.
- Company: Join a family-owned business committed to sustainable agriculture and innovation.
- Benefits: Enjoy 24 days holiday, life assurance, discounts, and social events.
- Why this job: Be part of a team that enhances guest experiences and drives repeat bookings.
- Qualifications: Strong communication skills and a proactive, professional attitude.
- Other info: Flexible hours with occasional weekend work and great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Dyson Farming is a family-owned business, with a vision to benefit future generations through a commitment to commercially viable and environmentally sustainable food production at scale. We strive to be industry leaders in efficient, carbon-neutral, high-technology agriculture, employing highly skilled, pioneering people and supported by research and development in an ever-closer partnership with our sister company, Dyson. We see the future of agriculture as an exciting opportunity to improve the nation’s food security, health, and economic growth.
The Guest Services Assistant is a hands-on role with operational supervision and administrative tasks to be actioned on behalf of the Dyson Farming leisure portfolio. Responsibilities include:
- Overseeing the delivery of consistently exceptional customer service and experience which upholds the high standards we expect and in turn driving repeat guest bookings.
- Ensuring that holiday lets and event spaces are presented to the highest standard.
- Ownership of the on-call service to ensure the most efficient and appropriate service is always given.
- Arranging high-quality experiences for all events and meetings at the Hive, liaising with caterers and arranging appropriate hospitality.
- Responding to guest enquiries, complaints and requirements in a professional and proactive manner.
- Overseeing the housekeeping team, internal and external, arranging rotas for changeovers, ensuring appropriate cleaning supplies, hours and locations.
- Liaising with the maintenance team to rectify any defects or required improvements in a timely manner.
- Driving an increase in reviews on booking platforms to enhance the desirability of stays.
- Efficiently controlling and reviewing operational costs to ensure budget adherence.
- Overseeing Lincolnshire based operations ensuring hot tub testing results are compliant and health and safety policy throughout the leisure portfolio is up to date.
- Occasional assistance with changeovers, cleaning and laundry as required to ensure completion of essential tasks.
- Some weekend work to help with events.
Person Specification:
- Diplomatic: Able to converse with customers and staff.
- Personable: You need to engage with our guests and build good working relationships with the wider team. You must be able to deal with challenging situations with diplomacy and tact.
- Professional: We are proud to receive a lot of excellent guest feedback, so we set high standards for customer service and the presentation of our properties.
- Co-operative: You’ll be overseeing the work of the housekeeping team, but also supporting the communications team with content creation and marketing.
- Independent: Able to work autonomously when required and be a confident communicator.
- Pro-active: To prevent complaints and issues before they present themselves.
- Proactive and flexible approach to work.
Additional Information:
- Full driving license as travel is required.
- 24 days holiday plus bank holidays.
- Life assurance.
- Pension scheme.
- Charitable Giving via payroll (Give as You Earn).
- Cycle to work scheme.
- Free annual flu jab.
- Free eye test.
- Employee Assistant Programme.
- Access to product discounts.
- Organised social events.
- Free parking.
Guest Services Assistant employer: Dyson Farming
Contact Detail:
Dyson Farming Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Dyson Farming. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Guest Services Assistant role, especially around customer service and teamwork. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you're representing yourself and the high standards Dyson Farming upholds.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Services Assistant role. Highlight your relevant experience and skills that match the job description, especially your ability to handle guest enquiries and maintain high standards.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional. Use clear language and structure in your application, showing us that you can communicate effectively, just like you would with our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dyson Farming.
How to prepare for a job interview at Dyson Farming
✨Know the Company Inside Out
Before your interview, make sure you research Dyson Farming thoroughly. Understand their vision for sustainable food production and how they aim to lead in high-technology agriculture. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their mission.
✨Showcase Your Customer Service Skills
As a Guest Services Assistant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle complaints diplomatically and how you’ve contributed to positive guest experiences.
✨Demonstrate Teamwork and Leadership
You'll be overseeing the housekeeping team, so it's important to showcase your leadership skills. Share instances where you've successfully led a team or collaborated with others to achieve a common goal. Emphasise your cooperative nature and how you can support various teams within the company.
✨Be Proactive and Solution-Oriented
In this role, being proactive is crucial. Think of examples where you've anticipated problems before they arose and how you addressed them effectively. This will demonstrate your ability to think on your feet and ensure smooth operations, which is vital for maintaining high standards at Dyson Farming.
