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For Companies At a Glance
- Tasks: Lead customer service relationships with distributor partners and drive exceptional experiences.
- Company: Join Dyson, a leader in innovative technology and customer experience.
- Benefits: Competitive salary, comprehensive benefits, and a vibrant campus culture.
- Why this job: Make a real impact on global customer experiences and drive continuous improvement.
- Qualifications: Experience managing global partners in customer service and strong communication skills.
- Other info: Dynamic environment with a focus on collaboration and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Salary: Competitive
Location: United Kingdom - Malmesbury Office
About Us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About The Role
As our Senior Key Account Manager, you will lead the customer service relationship with our distributor partners, ensuring they deliver exceptional experiences for Dyson owners around the world. You’ll drive best‑practice sharing, training, and process improvements that fuel growth, reduce customer effort, and create consistency across markets. You will work closely with market stakeholders to identify and engage key customer service contacts, building strong partnerships that elevate our global owner experience.
Key Responsibilities Include
- Strategic Alignment
- Ensure distributor partners uphold Dyson’s customer experience principles and brand values.
- Align distributor capabilities with global and functional business priorities.
- Identify market and geographic trends to drive shared learning and continuous improvement.
- Performance Management
- Define and monitor global KPIs and SLAs (including CSAT, FCR, AHT, and NPS).
- Run regular performance reviews and maintain scorecards.
- Lead and support continuous improvement initiatives across distributor operations.
- Relationship & Communication
- Act as the primary liaison between Dyson teams and distributor partners.
- Collaborate with market stakeholders to engage key customer service contacts.
- Foster strong partnerships that enable innovation, responsiveness, and shared accountability.
- Manage escalation processes to ensure timely and effective issue resolution.
- Enablement & Support
- Share tools, training, and documentation that strengthen distributor capability.
- Ensure distributors have access to the latest resources and guidance to reduce customer effort and enhance satisfaction.
About You
You have hands‑on experience managing global partners or distributors—especially in customer service or consumer‑facing roles. You understand what drives customer experience and operational performance, and know how to measure both. You lead by influence, thriving in complex, matrixed organisations. You’re adept at overseeing contracts, tracking performance, and driving continuous improvement. Your communication and stakeholder management skills connect teams and regions, bringing people together. You confidently navigate complex operations and push for strategic alignment.
Reward
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in‑person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Equal Opportunity Statement
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Senior Key Account Manager (Distributors & B2B) in Malmesbury employer: Dyson Benelux
Contact Detail:
Dyson Benelux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (Distributors & B2B) in Malmesbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current Dyson employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing Dyson inside out. Familiarise yourself with their products, values, and customer service principles. When you show genuine interest and understanding, it’ll impress the hiring team and set you apart from the competition.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the role of Senior Key Account Manager. Highlight your successes in managing global partners and improving customer experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Dyson team and contributing to our mission of exceptional customer experiences.
We think you need these skills to ace Senior Key Account Manager (Distributors & B2B) in Malmesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Key Account Manager role. Highlight your experience with global partners and customer service, showing how you align with Dyson's values and principles.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you've driven performance improvements or enhanced customer experiences.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional skills. Share your passion for customer service and how you can contribute to Dyson’s mission of creating exceptional experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our dynamic team at Dyson!
How to prepare for a job interview at Dyson Benelux
✨Know Your Stuff
Before the interview, dive deep into Dyson's values and customer experience principles. Understand how they align with your own experiences managing global partners or distributors. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Metrics
Be ready to discuss specific KPIs and SLAs you've managed in previous roles. Bring examples of how you've driven improvements in customer satisfaction or operational performance. This will show that you understand what drives success in a Senior Key Account Manager position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your communication skills to engage them in conversation about their experiences at Dyson. This not only shows your interpersonal skills but also your genuine interest in the team and the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing escalations or fostering partnerships. Prepare by thinking through past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
